Manager Parts

Additional Locations:

Requisition : 24528

For over 45 years, Capacity/Laymor has been the trusted yard truck manufacturer for ports and railway hubs around the world. Though heavy and lighter hauling needs are different, Capacity/Laymor trucks are designed and built to be relentless performers.

Capacity/Laymor trucks is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line‑up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency.

Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

• Aftermarket P&L Management
  • Responsibility for aftermarket P&L, including profitability and business growth initiatives.
  • Plans operations in accordance with facility budget.
  • Ensures timeliness and accuracy of key performance metrics (utilization, TAC log, etc.).
  • Works with other REV BUs to collaborate on multi‑site issues/opportunities.
• Service Operations
  • Develops and implements strategies to grow customer‑pay service operations (both in house and mobile service).
  • Manages planning, production, profitability, quality and safety of staff associates to meet company goals and requirements.
  • Monitors, analyzes and improves work process to achieve higher efficiencies and cost savings.
  • Formulates and maintains quality control objectives and procedures to maximize repair quality and minimize costs.
  • Ensures compliance with federal, local and corporate standards to meet requirements.
  • Implements reports that measure productivity, labor hours/utilization, and customer satisfaction.
  • Develops recommendations for capital improvements, including equipment and facilities, to ensure productivity.
• Aftermarket Parts Operations
  • Develops strategies to maximize sales and gross margin, including distribution, pricing, marketing and loyalty programs.
  • Ensures adequate parts inventories to supply aftermarket needs of dealers and customers, while balancing budgeted levels of Net Working Capital.
  • Maintains appropriate staffing level and training to promptly respond to all parts related inquiries, including calls, email messages and on‑line inquiries.
• Warranty Processing
  • Ensures that warranty claims are appropriately reviewed, processed, paid and recorded.
  • Works with Quality, Production, Engineering, and Purchasing to report and mitigate trends in delivered quality and defects.
• Technical Assistance Center (TAC)
  • Manages and directs the TAC associates to ensure dealers are provided technical assistance and warranty authorizations to cost effectively provide high quality repairs for our customers.
  • Maintains an active TAC log to ensure open technical requests are addressed as promptly as possible. Develops metrics around TAC responses.
  • Coordinates with other departments/personnel, or suppliers, to ensure open TAC issues are resolved as efficiently, and expeditiously, as possible.
  • Develops, schedules, and promotes specific service training for our dealers and select customers.
  • Manages all aspects of Technical Service Bulletins, NHTSA recalls, and other aftermarket related communications.
  • Other assignments as designated by the President.

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training as requested by your line manager.

• Bachelor's Degree in Business Administration / Management
• Three or more years-experience managing a large workforce in an aftermarket capacity
• Familiarity with business and financial principles
• Knowledge of organizational effectiveness and operations management
• Leadership development and coaching skills ability.
• Mechanical aptitude and systems knowledge.
• Proficient in Microsoft office:
  Word, Excel, Power Point
• Excellent customer service and communication skills (written…