Assistant Vice President and Branch Manager

Assistant Vice President and Branch Manager

Join to apply for the Assistant Vice President and Branch Manager role at Notre Dame Federal Credit Union

Notre Dame Federal Credit Union is opening a new branch in Elkhart, Indiana in early 2026.

The Assistant Vice President and Branch Manager position is responsible to motivate their team to acquire, expand, and retain member relationships and leading staff to maximize the service/sales encounter. This position is accountable for the effective and efficient management of any branch within the Retail Network. This position will also require effective managing of member deposits, loans, relationship growth, strong member satisfaction and member loyalty.

The Branch Manager position is responsible for cultivating community awareness and generating new business and referrals from industry contacts.

The Assistant Vice President Branch Manager must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of Notre Dame Federal Credit Union in a positive manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties identified below are the essential functions of the position and other duties may be assigned.

• Actively model sales and service behaviors necessary to achieve branch goals in sales and member satisfaction.
• Continually observe partners to provide staff with constructive feedback to improve their sales skills and results.
• Review performance standards and expectations of team members to assure effectiveness and accountability.
• Provide timely and ongoing performance coaching and feedback through formal performance appraisals and regular informal coaching sessions.
• Responsible for the communication and interpretation of overall organizational purpose, critical measures, and strategies as it relates to their individual branch and team member goals and expectations that contribute to their success.
• Responsible for developing a staff of highly engaged partners as measured by annual partner surveys.
• Recognize positive behaviors, achievements, and results exhibited by partners in a consistent and professional manner.
• Ensure partners are trained and held accountable for operational policies and procedures.
• Support and encourage the organization’s commitment to learning by facilitating team participation in training while ensuring member service levels are at acceptable levels.
• Work closely with appropriate personnel and human resources to effectively carry out staff disciplinary actions up to and including terminations.
• Responsible for their continual individual professional development and improvement of their leadership skills and competencies including communication, thinking and analyzing, business understanding, interpersonal, leadership, management, and self awareness skills.

• Responsible for developing and implementing strategies and tactics necessary in achieving established targets for net and gross sales for their branch.
• Responsible for developing and implementing strategies and tactics necessary in achieving established targets of deposit growth for their branch.
• Responsible for developing and implementing strategies and tactics necessary in achieving established targets of loan volume for their branch.
• Responsible for developing and implementing strategies and tactics necessary in achieving established targets of overall products and services per member for their branch.

• Utilize member feedback systems to measure and enhance member service levels that promote member relationship growth and loyalty.
• Responsible for developing and implementing strategies and tactics necessary in achieving established targets for member satisfaction for their branch.
• Actively model appropriate and positive member service behaviors designed to increase member loyalty.
• Consistently observe and coach staff to continually improve partner skills in improving member…