Manager, Quality

OVERALL RESPONSIBILITIES:

Responsible for establishing a corporate Quality Assurance System that defines and drives organizational Quality Direction. Coordinate with quality leaders across all Truck Accessories Group (TAG) facilities to promote customer satisfaction and enhance financial performance.
Develop, implement, manage, and integrate a Quality Management System (QMS) for manufacturing plants based on ISO 9001 requirements. Champion defect reduction and continuous improvement initiatives to strengthen quality processes and ensure an effective, data-driven QMS. Implement and manage a comprehensive set of Quality Metrics across all TAG facilities with a structured monthly reporting process to ensure compliance, accountability, and continuous improvement.

Lead quality improvement activities based on data-driven insights to elevate product performance. Educate and train employees in the use of proven quality tools and methodologies that reinforce operational excellence and a culture of continuous improvement.

• Lead the Quality Operations function across all LEER and TAG facilities, ensuring alignment with corporate objectives and business priorities.
• Establish, communicate, and execute quality strategies, goals, and performance objectives to achieve measurable improvements in product quality and customer satisfaction.
• Provide leadership and direction through managers and staff, fostering collaboration, accountability, and continuous improvement.
• Develop and implement functional business plans that align with corporate growth strategies and operational excellence.

• Develop, manage, and administer the organization’s quality assurance and control systems, policies, procedures, and standards to ensure compliance with internal, customer, and regulatory requirements.
• Oversee manufacturing and production quality plans to meet defined quality criteria and legal requirements.
• Lead the migration toward a uniform, measurable, and auditable quality system across all facilities.
• Maintain documentation, procedures, and standards that ensure consistent product quality and regulatory compliance.

• Utilize statistical analysis and continuous improvement methodologies (e.g., Lean, Six Sigma, TPS) to identify and address process inefficiencies.
• Establish and manage uniform processes for inspection, testing, corrective actions, and sustainable problem-solving.
• Drive initiatives to improve first-pass yield, reduce warranty, and rework costs, and enhance postproduction quality, including shipping damage and dealer returns.
• Implement a corporate quality metric reporting system to monitor trends, track progress, and identify areas for improvement.

• Champion defect reduction, root cause analysis, and continuous improvement initiatives that enhance customer experience and product reliability.
• Lead programs to maintain and improve the quality of existing products and services while fostering employee engagement in quality improvement.
• Direct and oversee the investigation and resolution of customer complaints, ensuring timely corrective and preventive actions.
• Function as the primary contact for all quality- and customer-related legal and compliance matters.

• Build strong, trust-based relationships with internal stakeholders, plant leaders, and functional heads to drive a unified approach to quality.
• Collaborate with senior management to establish consistent quality standards, inspection protocols, and performance expectations.
• Manage corporate warranty administration, ensuring alignment with quality performance metrics and continuous improvement efforts.
• Ensure consistent communication of quality performance, improvement plans, and results across all organizational levels.

• Oversee the development and delivery of training programs focused on quality tools, standards, and continuous improvement practices.
• Mentor and develop quality professionals across multiple sites, promoting…