Outside Sales & Account Manager

The Account Manager / Outside Sales Representative is responsible for developing, maintaining, and growing customer relationships that generate profitable revenue while supporting key customer accounts and assigned territories. This individual will manage existing accounts, identify new business opportunities, and serve as a primary point of contact for customers regarding products, pricing, orders, and service. Success in this role requires strong relationship-building, communication, presentation, and problem-solving skills, along with the ability to collaborate across departments to ensure a high level of customer satisfaction.

• Develop and maintain strong relationships with key accounts and customers within assigned territories.
• Identify opportunities to expand existing accounts and generate new business through prospecting, referrals, and customer networking.
• Conduct ongoing market research and maintain awareness of industry trends, customer needs, competitor activity, and market conditions.
• Present and demonstrate company products and services through in-person meetings, virtual presentations, phone calls, and email communication.
• Promote product and service features, discuss pricing and credit terms, prepare quotes, and process sales orders.
• Manage customer communications related to orders, deliveries, product changes, pricing updates, and account support.
• Coordinate with internal departments including customer service, purchasing, shipping, and operations to ensure customer expectations are met.
• Resolve customer concerns, objections, and service issues in a timely and professional manner.
• Maintain accurate account records, sales activity reports, expense documentation, and customer information.
• Support inside sales, customer service, and warranty functions as needed.
• Foster long-term customer relationships that contribute to customer retention and revenue growth.
• Perform other related duties as assigned.

• Sales Growth
• Customer Retention Rate
• Revenue Growth Within Assigned Accounts
• Conversion Rate of New Business Opportunities Average Order Value
• Market Share Growth
• Internal Communication and Cross-Functional Collaboration
• Customer Satisfaction

• Associate's or Bachelor's degree in Sales, Business Administration, Marketing, or a related field preferred. Equivalent experience will be considered.
• Minimum of 3 years of experience in sales, account management, customer service, or business development.
• Experience supporting national accounts, OEM accounts, or multi-location customers preferred.
• Experience with territory management and new business development strongly preferred.
• Experience working with ERP systems, including Syspro or similar software, preferred.
• Industry experience in manufacturing, transportation, trailer, Wheels, or related industries is a plus.

Pay: 90k-100k

Location:

Elkhart, IN