IT Specialist

Join to apply for the IT Specialist I role at Walworth County, WI

Applications are being accepted from current Walworth County employees as well as members of the public. Include the following. Other duties may be assigned.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position has no supervisory responsibilities.

Days:
Monday - Friday

Work Hours:

8:00 a.m.

- 5:00 p.m.
Hours Per

Shift: 8
Shifts Per Pay Period: 10
Position FTE: 1.0

• Install personal computers, printers, monitors, and any other desktop or mobile computing equipment or software.
• Participate in the Help Desk rotation. This involves providing tier 1 support for end user inquiries and resolving technical issues.
• Troubleshoot equipment, software and Desktop LAN problems to determine a viable solution. Perform computing equipment and software problem diagnosis and resolution for client desktops and laptops.
• Assist when required with network and server maintenance in a multi-protocol environment, using IT Specialist II and the Network Operations team as resources.
• Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment. Perform intermediate equipment and software upgrades. May interface with vendor support services.
• Perform equipment and software inventories and updates in appropriate databases. Assist with the maintenance of site documentation.
• Assist in the evaluation of business problems and research on new technology as directed by senior staff. Provide input to senior staff regarding client's equipment and software needs.
• Troubleshoot telephone system problems, replace defective equipment or report problems to the proper agency for repair.
• Demonstrate commitment to county safety and risk management efforts.
• Other duties as assigned.

Associate’s degree or Technical diploma in an Information Technology related field with one to two years of prior relevant experience OR seven (7)+ years of progressive and significant IT experience. Prefer at least a minimum of one (1) year experience with Microsoft operating systems and Intel-based hardware or a combination of education and experience. Technically competent with various word processing, spreadsheet, graphics, e-mail and other desktop software packages.

Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment. Strong interpersonal and customer support skills. Strong analytical and problem solving skills. Experience in the educational field preferred.

• Valid Wisconsin driver license.
• Proof of minimum auto liability insurance coverage.
• Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.

Responds to requests and initiates contacts to exchange basic or general information with others.

This position has authority to make decisions that are within detailed procedures and protocols and under close supervision. These decisions directly impact performance in the job and/or the work unit within a department and information is provided to others for their decision making.

In relation to established procedures, protocols and policies of the County, challenges of this position tend to be routine and primarily related to procedure and process issues.

• Telephone
• Calculator
• Copy Machine
• FAX Machine
• Personal Computer/Printer
• Vacuum Cleaner

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand;

walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50…