RN Clinic Team Lead

Overview

The Nursing Team Leader will provide direct nursing care in the family medicine specialty while leading day‑to‑day operations in the clinic setting. Clinic hours may vary but are typically Monday through Friday and do not include nights, weekends, or holidays. The Team Leader ensures that the total patient experience is exceptional in both the quality of care and the patient perception of services, meeting system dashboard goals.

The role also assists with interviewing, candidate selection, orientation, training, mentoring, staffing management, and annual performance evaluations while maintaining health system standards.

• Strong problem‑solving abilities in complex situations.
• Work within budget and productivity targets to meet organizational objectives, supporting staff selection, evaluation, orientation, education, competency assessment, and scheduling based on patient acuity.
• Outstanding relationship‑building and physician relationship skills.
• Patient‑focused commitment to quality, safety, and customer service, accountable for achieving patient satisfaction targets (Press Ganey, HCAHPS).
• Support process improvement in operations, quality, and organizational change for designated areas.
• Knowledge of accreditation and certification requirements and standards for responsibilities.
• Communicate effectively and persuasively with individuals and groups through compassion, creativity, and visibility.
• Participate in hospital and department committees.
• Develop and mentor staff and colleagues, leading by example with professional behavior and accountability.
• Demonstrate passion for nursing and serve as a role model for service standards and recovery.
• Participate in performance improvement activities, including shared governance.
• Apply critical thinking to patient safety and experience, escalating issues appropriately.
• Support professional nurse continuum and nursing clinical ladder for RNs (CARE).

Graduate of an accredited nursing program. BSN required on hire or a BSN completion agreement for enrollment in an accredited BSN completion program. Specific years of applicable experience may be required per department guidelines. Prior to 1‑1‑14 in Winnebago County and 9‑1‑14 in certain counties, an ADN alone may suffice.

• Licensed RN in the state of practice.
• Approved CPR or BLS certification required within 90 days (additional certifications such as ACLS, PALS, NALS per unit requirements).

• Interpersonal & Communication – Excellent interpersonal skills, conflict resolution, genuine concern for people, strong verbal communication, adept listening, and ability to interpret concerns.
• Computer Skills – Intermediate computer knowledge required.
• Language Skills – Ability to read and interpret documents, write routine reports, and speak effectively before groups of customers or employees.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• Reasoning Ability – Apply common sense to carry out instructions in written, oral, or diagram form; handle problems with multiple variables in standardized situations.
• May include color blind test per department guidelines.

The role requires sitting, talking, hearing, using hands to finger, handle, or feel, standing, walking, and reaching. Specific vision abilities include close vision and the ability to adjust focus. These functions are essential job tasks with or without reasonable accommodations.

Employees are expected to uphold high standards of professionalism, accountability, and service excellence in all interactions.

• Comprehensive benefits package with retirement plan, medical, dental, vision, life, and disability coverage, flexible spending plans, and discounted voluntary benefits.
• Competitive compensation, shift differential, and special pay incentive programs.
• Generous paid time off that increases with anniversary milestones for work‑life balance.
• Educational assistance programs and career ladders for advancement.
• Employee wellbeing resources, including health risk assessments and a Wellbeing mobile app.
• Additional benefits such as employee assistance programs, discount packages, paid parental and caregiver leaves, on‑demand pay, special payment programs for patient services, and financial education for retirement planning.

Mid‑Senior level

Full‑time

Health Care Provider

Industries:
Hospitals and Health Care