Pharmacy Technician

Overview

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

Job Purpose And

Summary:

In Retail locations, Pharmacy Technicians play a critical role in supporting the pharmacy teams to deliver on the brand promise. Technicians assist the pharmacy team to ensure that operations run smoothly, prescriptions are filled promptly, safely and accurately, and we provide caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through SOPs, best practices, and effective communication.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Duties may be restricted until all requirements are met by the Pharmacy Manager.

Responsibilities include contributing to safe and effective pharmacy operations and delivering high-quality patient experiences.

• Follow all company SOPs at each workstation to help Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care at pick-up, drive-thru, and over the phone; offer immunizations and other services; and solve or escalate patient problems as needed.
• Complete basic inventory activities as directed by leadership (e.g., put away deliveries, cycle counts, returns-to-stocks, waiting bins).
• Contribute to a high-performing team, embrace a growth mindset, and seek opportunities to expand clinical and technical knowledge to better assist patients.
• Remain flexible for scheduling and business needs; travel to stores in the market to work shifts as needed.
• Understand and comply with applicable laws, regulations, professional standards and CVS policies to ensure patient safety and privacy.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing) where allowable by law and with required training and certification.

Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:

• Complete licensure and training to obtain Technician Immunizer status to prepare and administer vaccines where required by state regulations.
• Educate patients about vaccines and refer questions to the Pharmacist-on-duty.
• Monitor for adverse reactions and report events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.
• Monitor and manage vaccine supplies.

• Must comply with state board requirements or laws governing practice, including age, education, and licensure/certification.
• If not addressed by the state board, minimum age may be 16; minimum education may be a high school diploma or equivalent, or active enrollment in a high school program.
• State-level licensure and national certification requirements vary by state.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Attention and Focus: concentrate on tasks, pivot between tasks, and confirm prescription information and labeling for patient safety.
• Customer Service and Team Orientation: proactively help people and respond to patient reactions appropriately.
• Communication
  
  Skills:
  
  use verbal and written communication with patients and colleagues; practice active listening.
• Mathematical Reasoning: use math to determine totals, day’s supply, and…