Payroll Implementation Specialist

Green Slate puts clients first, and our service is what sets us apart. We are looking for an outgoing individual with a desire to provide an exceptional level of service to join our growing implementation team. As a Payroll Implementation Specialist, you will help new clients get ready to run payroll by collecting the information needed for each project, completing standard setups, and giving clients a friendly, positive, and knowledgeable experience.

You will also support the close-out of client projects. This role suits someone who is committed to our clients and wants to grow within the company.

This role is remote within the United States; candidates must be located in the Pacific Time Zone.

Green Slate is the fastest-growing provider of technology and business solutions for media productions. We provide advanced solutions for production accounting and entertainment payroll. Our cloud-based platform is modernizing the entertainment industry’s back office by replacing paper-based processes with digital ones. The studios, film franchises, independent producers, and content creators we serve gain efficiency, better access to data, and cost savings, and they reduce their environmental impact.

Green Slate offers a full range of payroll, production accounting, tax credit management, ACA compliance and benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit

• Gather the documents and details clients provide for each new payroll project, and check that everything is complete before setup begins
• Set up standard payroll projects and make routine changes clients request, using established checklists
• Add new projects to the payroll system and submit work location requests
• Answer client calls and emails quickly and accurately, and keep clients updated on where their project stands
• Send complex questions and problems to the right team, and follow each one through to a resolution the client is happy with
• Support the Implementation team with day-to-day onboarding tasks so each project is ready to run payroll on time
• Update the onboarding tracker so the team can see where each client is in the process
• Send payroll forms and check printing supplies to productions, and confirm they arrive
• Replace outdated payroll forms and keep the forms library organized
• Enter and update client, project, and industry contact information so records stay accurate and easy to find
• Develop a working knowledge of union deposits and draft the related correspondence

• Bachelor's degree, or equivalent experience
• 2+ years of customer service experience
• 1+ year in implementation or project onboarding
• Experience supporting accounting or business operations is preferred
• Knowledge of production workflows and accounting basics is a plus
• Relationship builder with a strong client focus
• Able to handle high volumes and stay calm under pressure
• Accountable for completing your own tasks correctly
• Self-aware, self-monitoring, and self-correcting
• Persistent problem solver who looks for solutions, not just task completion
• Enthusiastic about providing superior customer service
• Eager to learn the ins and outs of payroll and production accounting
• Excellent listening and communication skills
• Highly focused, organized, and detail-oriented
• Friendly, driven, and approachable

• Compensation that reflects your value:
  Competitive salary tailored to your experience, with regular reviews and opportunities for raises
• Comprehensive benefits:
  Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program and mental health support, accident insurance, and wellness discounts and perks through the Holisticly platform
• Full-time remote flexibility:
  Work remotely with the tools and support you need to stay connected and productive
• Impactful work:
  Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future
• A thriving, collaborative culture: A team that values open communication and creativity, driven by Quality, Urgency, Innovation, Service, and Collaboration, with access to leading AI tools so you can work smarter

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…