Business Operations Director

Mzhubtech is seeking an experienced Business Operations Director to improve how teams plan, coordinate, and deliver their work. You will establish practical operating processes, strengthen accountability, and help leadership make informed decisions about priorities and resources.

This role combines operational planning with hands‑on execution. You will examine how work moves across departments, address recurring delays, and introduce improvements that support reliable delivery as business needs evolve.

• Translate business priorities into operating plans with defined owners, deadlines, resource requirements, and measures of success.
• Review workflows across departments to identify delays, duplicated effort, unclear responsibilities, and service gaps.
• Establish procedures for project intake, prioritization, approvals, escalation, and handovers between teams.
• Coordinate capacity planning with department leaders to balance ongoing commitments and new initiatives.
• Build operational reporting that gives leadership a clear view of delivery performance, workload, costs, and unresolved issues.
• Lead regular operating reviews, ensuring decisions are documented and agreed actions reach completion.
• Manage improvement initiatives from initial assessment through implementation, adoption, and evaluation.
• Develop service standards and internal performance measures that reflect customer expectations and delivery capabilities.
• Oversee vendor performance, working with internal owners to review service quality, contractual commitments, and renewal needs.
• Support budget preparation and monitor operating expenditure, investigating material differences against plans.
• Strengthen business continuity by documenting critical processes, dependencies, and escalation responsibilities.
• Coach managers in planning, problem‑solving, performance management, and effective communication across distributed teams.
• Introduce appropriate tools and automation where they can reduce manual work and improve accuracy.
• Assess the results of operational changes and refine processes based on evidence and team feedback.

• A minimum of 20 years of relevant professional experience in business operations, operational management, service delivery, organizational improvement, or business leadership.
• Demonstrated success managing operations across multiple functions, with responsibility for people, processes, and performance.
• Experience building operating plans and translating broad objectives into achievable team commitments.
• A proven record of improving delivery quality, productivity, response times, or resource utilization.
• Strong analytical skills, including the ability to investigate performance issues and identify their underlying causes.
• Experience managing budgets, evaluating vendor performance, and coordinating resource decisions.
• The ability to design clear procedures and secure adoption across teams with different priorities.
• Strong judgment when resolving delivery conflicts, handling escalations, and assessing operational risks.
• Excellent written and verbal communication skills, with experience presenting recommendations to senior leadership.
• Confidence using business reporting, project management, and workflow tools to support decisions.
• Experience leading remote teams through clear expectations, accessible documentation, and consistent follow‑through.
• The ability to manage complex initiatives while maintaining reliable day‑to‑day operations.