Customer Service Representative – Elko, NV

Customer Service Representative

Elko, Oregon

Onsite

$37440 - $42494

Mortgage & Banking

Direct Hire

Hiring Immediately:
Customer Service Representatives needed for an award-winning financial institution Must reside within commuting distance of Elko, NV Job  Pay Rate: $18.00 – $20.43 per hour

Location:

Onsite in Elko, NV

Employment Type:

Direct Hire

We know there are a lot of customer service jobs out there. We also know you're not a robot (unless you actually are, in which case we're still robot inclusive!) All kidding aside, it's been a tough year in the customer service world and we can only imagine how many problems you've solved for your customers while trying to balance being a human at the same time!

Wouldn't you like to work for a company where personalized service matters and you won't feel like a number? Kick off the next stage of your career with an award-winning financial institution that's been voted the "Best Bank" by Money Magazine three years in a row and they've been recognized by Forbes as one of the Top 100 Best Employers to Work For.

Their contact center functions almost like a virtual branch, where customers can get support on everything from online banking and balance inquiries to opening new accounts and more! As a Customer Service Representative, you'll be a critical member of a collaborative team that answers customer questions and resolves issues across eight states. You'll build excellent subject matter expertise and a strong reputation for being a good listener and problem solver.

They also have a strong "promote from within" policy and former CSRs have risen through the company to be trainers, leads, supervisors, and more.

What Would I Be Doing?

• Manage a high volume of inbound/outbound calls (75 – 100 a day)
• Have a consistent attitude of genuine care and desire to help
• Effectively and efficiently communicate with customers about their questions and concerns in a professional manner
• Use attention to detail skills to maintain accurate customer records by consistently updating the database
• Utilize a multi-screen computer setup efficiently

What Are We Looking For?

• People who thrive in customer-centric environments
• Previous work in retail, consumer service delivery, or client relations.
• Banking experience is a bonus!
• Tech-savvy and able to navigate multiple screens and systems in a Microsoft Office environment
• Consistent attendance and punctuality (the adulting 101 stuff!)
• Exceptional communication skills, especially the ability to apply proper phone etiquette skills
• Eager to learn new software and apply information quickly
• Ability to pass a "soft pull" credit check (does not affect your credit score) and background check to be qualified to access sensitive customer information
• Tobacco-free, including vaping

Benefits offered by our client:

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page to review our full offering of temp, temp-to-hire, and direct hire job openings!

People are at the heart of what we do, and we're proud to have been named a "Best Place to Work" by Puget Sound Business Journal for over 11 years in a row. From your virtual interview with our recruiting team to our streamlined onboarding experience and ongoing support, our goal is to deliver a high-touch experience that sets you up for success.

• Weekly pay
• Direct deposit
• Fast, easy onboarding
• Digital paperwork (no printer required!)
• Dedicated support team

As a Parker contractor, you have access to a variety of benefits including medical benefits with multiple plan tiers and telemedicine access, 401k plan with matching contributions, Paid Sick/Safe Time (where allowable by law), and holiday pay. And because we know life happens, we also offer an Employee Assistance Program (EAP) at no cost to you. Additional details about benefits and eligibility criteria are provided during your onboarding with Parker.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race,…