Assistant Manager

WaFd Bank is a national bank that operates with the mindset of a trusted local neighbor, focused on building healthy, thriving communities. Since 1917, the bank has been committed to supporting individuals and businesses with straightforward, easy-to-understand banking solutions. WaFd Bank emphasizes long-term relationships, community involvement, and personalized service for its clients. As a Member FDIC, the bank upholds strong standards of security and regulatory compliance, offering a stable environment for both customers and team members.

The Assistant Manager is a full-time, on-site role based in the Las Vegas Metropolitan Area. This position supports branch leadership in daily operations, including supervising staff, overseeing customer service, and ensuring adherence to bank policies and procedures. The Assistant Manager helps manage teller activities, supports account opening and maintenance, and assists with resolving client inquiries and issues. The role includes monitoring branch performance, contributing to sales and service goals, and supporting training and development of team members.

The Assistant Manager also helps maintain a secure and compliant work environment and represents WaFd Bank in a professional manner within the local community.

• Experience in retail banking, financial services, or a similar customer-focused environment.
• Supervisory or team lead experience, with skills in coaching, mentoring, and performance management.
• Strong customer service and relationship-building skills, with the ability to handle complex client inquiries.
• Basic knowledge of bank products, services, and regulatory requirements; ability to learn and follow compliance standards.
• Solid organizational and time-management skills, with attention to detail in operational tasks and documentation.
• Proficient verbal and written communication skills for interacting with clients, colleagues, and management.
• Comfort with using computer systems and banking software; ability to adapt to new technologies and tools.
• High level of integrity, reliability, and professional judgment in handling sensitive information and transactions.
• Ability to work on-site full time in the Las Vegas Metropolitan Area and to support flexible scheduling as needed.
• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field is a plus.