Hotel Front Desk Agent - Elko

Front Desk Agent/PBX – Full Time – Join the Maverick Team!

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.

Mav
· er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!
• * Housing options available after 90 days*

Pay Range: $13.50 - $14 /per hour

The Hotel Front Desk Agent/PBX performs a variety of duties for guests of the hotel. Operates and answers all incoming calls and transfers calls to the appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guests. Registers and assigns rooms to guests, issues room keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability.

• Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co‑workers.
• Check guests in/out of hotel.
• Issue room keys and collect payment for room.
• Responsible for shift paperwork and Front Desk bank.
• Assist guests with any questions and address concerns.
• Use PBX Phone System.
• Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.
• Answer all incoming calls and transfer to the correct departments.
• Enter reservations and cancellations as requested by guests.
• Set up wake‑up calls for guests.
• Performs related and/or other duties as required.
• Maintain knowledge of hotel occupancy status, special events, in‑house groups and other situations affecting the reception desk’s.
• Set/Reset Pin numbers for Player club card accounts.

• Must possess excellent customer service skills.
• Be able to read, write and typing skills.
• Must be able to multitask.
• Must be 21 years or older and obtain a Nevada Gaming license.
• AML Training.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity.

This position works shifts (Day, Swing and Graveyard) seven (7) days a week. This position must be able to work weekends and holidays. This position would require a uniform provided by employer.

Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants.

Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner.

Created by gamblers, for gamblers.