Hotel Front Desk Agent - Elko

Front Desk Agent / PBX – Full Time – Join the Maverick Team!

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for great people who are ready to treat guests and each other with respect and make each day at work fun.

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!
• Housing options available after 90 days

Pay Range: $13.50 - $14.00 per hour

• Provide superior guest service, positively affecting interactions with external and internal guests and team members; resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Check guests in/out of hotel.
• Issue room keys and collect payment for room.
• Responsible for shift paperwork and Front Desk bank.
• Assist guests with any questions and address concerns.
• Use PBX Phone System.
• Communicate using radio equipment with Security, Maintenance, Housekeeping, Slot Department, and shuttle.
• Answer all incoming calls and transfer to the correct departments.
• Enter reservations and cancellations as requested by guests.
• Set up wake up calls for guests.
• Perform related and/or other duties as required.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk.
• Set/Reset Pin numbers for Player club card accounts.

• Must possess excellent customer service skills.
• Be able to read, write, and type.
• Must be able to multitask.
• Must be 21 years or older and obtain a Nevada Gaming license.
• AML Training.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
• Punctuality and reliable attendance.
• Honesty and Integrity.

This position works shifts (Day, Swing, and Graveyard) seven (7) days a week. Must be able to work weekends and holidays. Uniform provided by employer.

Maverick Gaming™ is a young gaming company based in Kirkland, Washington, with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado.

Entry level

Full-time

Management and Manufacturing