Program Manager

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Develops and maintain detailed knowledge of the local labor market Keep apprised of local business needs and job placement opportunities
• Develops plans with employers to identify job openings, alternative work activities and training initiatives
• Works with TDS staff to facilitate job placements
• Contacts and supports employers by assisting with recruiting, interviewing, and hiring qualified candidates
• Enters employer information into all appropriate Databases and monitors employer activities
• Assists with job fairs and employer hiring events
• On occasion may work outside normal business hours to support event, employers, or deadlines
• Responsible for overseeing the project's programmatic activities and operations
• Reviews, recommends, reports, and implements programs to ensure that the project meets contractual obligations and compliance issues
• Analyzes processes and procedures to optimize performance
• Defines and sets operational goals
• Prioritizes assignments and adjusts or adapts service delivery as needed
• Supervises local office team providing oversight to ensure that participants receive quality and timely services and meeting program objectives
• Manages a caseload of participants and provides counseling and mentoring
• Assess participant competencies, work history, education attainment, skills, and abilities Identifies challenges to finding employment and prompts remediation
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with outreach/referral and continuing through retention and advancement efforts.
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting entire history of a program participant including supportive services issued Understands all technical aspects of the program operation
• Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs
• Reviews eligibility of participants and verify staff record participant activity and progress in state system of record
• Conducts regular file review and monitoring Maximizes performance and productivity
• Direct/delegate staff responsibilities to meet and/or exceed performance standards
• Reviews staff performance and recommend corrective actions as needed
• Coordinates training activities to ensure that all operations staff are properly trained to implement project activities effectively
• Participates in development and maintenance of standard operating procedures Facilitates meetings with partners to promote full, frequent communication
• Delegates work and resolve issues and conflicts that arise
• Other duties as assigned

• Bachelor's Degree from an accredited university or college or 2 years' work experience in business to business sales, marketing, customer service, staffing or recruiting
• Excellent verbal and written communication and interpersonal skills Demonstrated strong customer service skills.
• Strong presentation skills with…