IT Support Technician

Northeastern Nevada Regional Hospitalispartof Lifepoint Health,a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

As an IT Support Technician joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

At Northeastern Nevada Regional Hospital, our IT&S team is a close-knit, collaborative group dedicated to keeping the technology that supports patient care and hospital operations running smoothly. As an IT Support Technician, you'll gain hands-on experience supporting a variety of systems, work alongside experienced team members, and contribute to ongoing technology improvements across the hospital. We value teamwork, responsive service, and a willingness to learn, while providing opportunities to expand your technical knowledge and grow professionally.

An IT&S Technician who excels in this role:

• Provide first-level technical support to hospital employees, physicians, and affiliated physician practices, assisting with hardware, software, application, and network-related issues.

• Coordinate new employee IT onboarding, including user account creation, system access, permissions, and application setup.

• Manage user accounts, password resets, and access privileges using systems such as Active Directory, Okta, and Microsoft Azure.

• Troubleshoot basic technical issues involving Windows desktops, laptops, printers, mobile devices, and other peripheral equipment.

• Receive, document, track, and resolve IT service requests through Service Now, ensuring accurate ticket documentation and timely resolution.

• Assist users with access to hospital applications and systems, including Oracle, MEDHOST, and other clinical and administrative platforms.

• Provide remote and onsite technical assistance, diagnosing issues and escalating more complex problems to senior IT staff or appropriate support teams.

• Support employee workstation setups, office relocations, equipment installations, and minor hardware repairs.

• Provide basic technical guidance and training to employees to promote effective use of hospital systems and technology.

• Collaborate with IT team members to troubleshoot issues, maintain system accessibility, and minimize disruptions to hospital operations.

• Assist with technology upgrades, system implementations, and other departmental IT initiatives as needed.

• Participate in a rotating after-hours on-call schedule once fully trained and proficient in supported systems.

• Maintain professionalism, confidentiality, and responsiveness when assisting employees, physicians, and other internal customers.

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Strong understanding of basic computer hardware, software, and troubleshooting principles.

• Ability to diagnose and resolve common technical issues involving desktops, laptops, printers, applications, and user accounts.

• Strong interpersonal and communication skills, with the ability to provide patient, professional technical assistance to users with varying levels of technical knowledge.

• Excellent problem-solving, critical thinking, and organizational skills.

• Ability to work independently, prioritize competing requests, and remain effective in a fast-paced, high-pressure healthcare environment.

• Collaborative, team-oriented approach with a willingness to learn new systems, technologies, and processes.

• Ability to…