Competency Center Manager

Competency Center Manager (U.S.)

The role drives profitable growth, optimizes performance, and ensures safe, efficient delivery across parts, service, remanufacturing and consumables operations.

Work Type: Onsite

• Lead, coach, develop and support a high‑performing team by executing all phases of the employee lifecycle, including recruiting, onboarding, training, performance management and succession planning, while fostering a results‑driven culture.
• Implement and refine best‑in‑class operational standards and remanufacturing procedures, ensuring safety, efficiency and continuous improvement using lean methodologies.
• Develop and implement business strategies and priorities for each target market segment using territory management skills and close collaboration with sales teams.
• Build and maintain strategic customer relationships to ensure high satisfaction, loyalty and alignment with long‑term service goals.
• Leverage data insights to optimize operations, inventory and service delivery, while aligning with sales to meet evolving customer expectations and demand.
• Collaborate cross‑functionally with sales, product experts and business line leaders to align local execution with broader commercial and technical strategies.
• Demonstrate visible leadership and accountability for achieving operational results while maintaining compliance with ethical, social and environmental standards.
• Establish and grow a technical training center to build workforce capabilities and support rapid skill development across the region.

• Bachelor’s degree in operations, business management or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum five years of relevant experience in the mining or construction aftermarket sector, ideally with a background in parts and service operations.
• Strong leadership presence with the ability to motivate, decide and delegate effectively in a dynamic environment.
• Technical proficiency, strong mechanical knowledge and confidence to resolve issues and present root causes.

• Ability to navigate business applications, maintenance platforms and reporting tools while managing competing priorities.
• Strong written and verbal communication skills, including report development, idea presentation and responding to inquiries at multiple levels.
• Valid driver’s license and willingness to travel as required.

The annual salary range is $130,000 to $200,000, based on experience and qualifications. The role includes 20% variable compensation and a company vehicle.

• Benefits eligibility starts the first of the month following the start date.
• Health care (medical, dental, vision, prescription, telemedicine).
• Wellness program.
• Employee discounts.
• Short‑ and long‑term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan.
• Direct deposit.
• Tuition reimbursement program.
• Paid vacation.
• Paid sick time.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.