Competency Center Manager

United. Inspired.

Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility – including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long‑term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

As a Competency Center Manager at Epiroc USA, you’ll be at the forefront of our service operations – driving sustainable profitable growth, optimizing performance, and ensuring safe, efficient delivery across our parts, service, remanufacturing, and consumables business. Your leadership will be instrumental in developing talent, improving processes, and reinforcing our reputation for operational excellence and exceptional customer support.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Onsite

• Lead, coach, develop, and support a high‑performing team by executing all phases of the employee lifecycle, including recruiting, onboarding, training, performance management, and succession planning, while fostering a results‑driven culture.
• Implement and refine best‑in‑class operational standards and remanufacturing procedures for Epiroc USA, ensuring safety, efficiency, and continuous improvement using lean methodologies.
• Develop and implement appropriate business strategies and priorities for each targeted market segment utilizing territory management skills with close collaboration with sales teams to ensure full and efficient utilization of the operation.
• Build and maintain strategic customer relationships to ensure high satisfaction, loyalty, and alignment with Epiroc’s long‑term service goals.
• Leverage data insights to optimize operations, inventory, and service delivery in a fast‑paced, results‑driven environment, while aligning with sales teams to meet evolving customer expectations and regional demand.
• Collaborate cross‑functionally with sales, product experts, and business line leaders to align local execution with broader commercial and technical strategies.
• Demonstrate visible leadership and a strong sense of accountability for achieving operational results, while maintaining compliance with ethical,…