Assistant Store Manager; Store

Overview

Full Time Assistant Store Manager (Store 7802)

2 months ago Be among the first 25 applicants

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Whether you re a hardcore gamer or just starting out, we ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Process guest purchases/return transactions using the Point-of-Sale (POS) system accurately, including handling money, providing receipts, and delivering top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop s guest benefits, such as new title reservations, trade-in programs, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations and training store associates in policies, procedures, and guidelines.
• Observe associate performance and provide timely feedback in partnership with the Store Manager; address unsatisfactory performance as directed.
• Provide recognition and feedback to store associates and document feedback in the HR system in partnership with the Store Manager.
• Ensure onboarding, training, and compliance training are completed prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates, manage breaks and meals, and supervise staffing to maintain high levels of guest service.
• Approve payroll, enter paid time off, and verify compensation for time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; inspect packages at closing or shift end as appropriate; communicate concerns to the Store Manager.
• Support meeting and exceeding sales, profit, and shrink goals and complete required admin and operational duties.
• Perform inventory counts, restock merchandise, and organize stock for visibility and accessibility.
• Balance and reconcile daily transactions; complete closeout paperwork and ensure sufficient cash and change; make daily bank deposits as needed.
• Verify shipments for discrepancies, conduct inventories, and report variances to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately with proper labeling and packing lists.
• Maintain associate and guest safety; address hazardous situations and report injuries per guidelines.
• Maintain store records/files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager s absence.
• Adhere to Game Stop policies and the Code of Standards, Ethics & Conduct; follow opening and closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate s or bachelor s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of…