Operations Associate - Elko Shopping Plaza

Operations Associate - Elko Shopping Plaza

The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. This early‑morning position involves working with a team to perform functions prior to store opening.

• Customer Service – You maneuver around the store at a fast pace, work with the latest merchandise, and provide assistance to customers who need help or information.
• Executes pricing and signing – You change ticket prices and sign merchandise across the store quickly and accurately.
• Replenish and restock the store – You understand customer needs, pull and prepare merchandise for the sales floor, and ensure all styles and sizes are available.
• Receive and unload merchandise – You help unload a truck and prepare merchandise in the backroom.
• Backroom standards – You keep the stockroom safe, clean, and organized.
• Omnichannel – You contribute to online pickup, ship‑from‑store, order delivery, and returns, as well as shipping online orders and merchandise receiving.
• Merchandise strategy – You execute placement plans and maintain merchandising standards to deliver an outstanding customer experience on the sales floor.
• Participates in a learning environment – You absorb new information from peers and training materials on merchandise, shrink, safety, productivity, and other business processes.

• Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and inspire strong performance in yourself and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1–2 years of retail experience.

At this time, JCPenney does not anticipate closing this job opportunity.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days and eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical.

The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrated 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

USD $12.00/hr – $15.00/hr.