Receptionist, Administrative​/Clerical

Overview

Receptionist at H&R Block. This role focuses on greeting clients, handling inquiries, and supporting the office environment. The company emphasizes a high-performing, connected culture and a commitment to helping clients, associates, and communities.

Helping others and building client relationships by greeting clients, directing them appropriately, and supporting interactions with tax professionals. The position concentrates on delivering excellent client service now and in the future.

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as requested
• Help ensure all client needs are met during service, whether in person, over the phone, or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

• High school diploma or equivalent
• Ability to work a flexible schedule and/or in multiple locations
• Sales/marketing experience

• Experience answering phones and greeting clients in a friendly, professional manner
• Ability to match clients with appropriate services
• Strong scheduling and organizational skills
• Ability to multi-task and maintain a clean, organized workspace
• Proficiency with Microsoft Office and general computer use

• Experience in a fast-paced environment
• Customer service experience
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficiency with Microsoft Office

H&R Block invests in its people and supports total well-being. Benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401(k) and Employee Stock Purchase Plan eligibility

H&R Block is committed to building a connected culture where trust, care, and connections exist. The company emphasizes belonging and authentic collaboration and is recognized for its exceptional work environment.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

The pay range for this position is $11.00 - $27.00 per hour. Local minimum wage laws apply. Qualifications and geographic location influence pay decisions and eligibility for incentive plans. Eligible associates may enroll in the 401(k) plan and other benefits.

Location:

Baltimore, MD