Account Manager

3 days ago Be among the first 25 applicants

Vanguard Cleaning Systems of Maryland provided pay range

This range is provided by Vanguard Cleaning Systems of Maryland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Additional compensation types

• Commission

Fan of connecting GREAT people with GREAT opportunity!

Vanguard Cleaning Systems of Maryland is an independently operated and owned master franchise that is responsible for developing and supporting unit franchisees for the commercial cleaning industry. We are small company that offers a fun and supportive team environment that rewards hard work and dedication.

The Account Management Representative plays a critical role in driving customer satisfaction, franchise partner success, and regional business growth for Vanguard Cleaning Systems. This position ensures our partners are supported, retained, and our standards are consistently delivered across the region. This role will oversee key client relationships, guide franchise partners in operational excellence, and lead initiatives that strengthen revenue, retention, and overall brand performance.

• Base Salary: $60,000–$70,000 (commensurate with experience)
• Performance Bonus Opportunities

Key Responsibilities Strategic Account Management

• Serve as the primary point of contact for strategic and high‑value clients, ensuring strong relationships and long‑term satisfaction.
• Lead client onboarding, site walkthroughs, renewals, and retention activities.
• Identify opportunities for service expansion, special projects, and upselling to increase account value.
• Partner with Sales on new and complex proposals to ensure operational feasibility and brand consistency.
• Monitor and analyze client performance metrics to drive proactive engagement and issue resolution.
• Provide business consultation, education, and operational support to franchise partners, helping them enhance customer service, efficiency, and profitability.
• Conduct on‑site visits with franchise partners to support account performance, service quality, and client retention.
• Educate franchisees on advanced cleaning technologies, equipment, and best practices to drive operational excellence.
• Support franchisee onboarding and development programs to strengthen network growth and alignment with brand standards.

Operations, Process, & Team Leadership

• Collaborate with internal Account Management and Administrative teams to implement and refine business processes related to account management and franchise partner operations.
• Use Salesforce CRM and data‑driven insights to ensure all customer service activities are captured, tracked, and resolved efficiently.
• Support team development by fostering accountability, communication, and continuous improvement in service delivery.
• Participate in meetings to contribute to territory strategy, performance reviews, and margin management.

Growth & Revenue Optimization

• Achieve sales and retention goals through account renewals, pricing adjustments, and coordination of special services and consumables.
• Maintain and improve gross margins through proactive account management and operational discipline.
• Generate additional revenue opportunities through referrals, expanded scopes, and reactivation of past customers.

Required

Skills and Qualifications

• 3+ years of experience in strategic account management, client success, or service operations.
• Strong leadership and communication skills, with experience guiding cross‑functional teams, franchise partners, and clients.
• Proficiency in Salesforce or similar CRM platforms; skilled in Microsoft Office (Outlook, Excel, Teams).
• Ability to interpret performance data and KPIs to drive decision‑making.

Preferred Qualifications

• Experience in a franchised business model or service‑driven industry.

Why Join Vanguard Cleaning Systems?

At Vanguard Cleaning Systems, you’ll be part of a forward‑thinking team that champions franchisee success and customer excellence. This is your opportunity to make a real impact by consulting business owners, driving service innovation, and growing strategic partnerships.

Apply now to be a key…