Service Dispatcher

Join to apply for the Service Dispatcher role at Hobbs & Associates, Inc.

Job Title: Service Dispatcher

Job Location: Elkridge, MD

Reports to: Service Manager

FLSA Status: Exempt

Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.

• Provide customer coordination and scheduling for service requests received through our Service phone line and email.
• Support the customer service process by working extensively with all departments as necessary.
• Provide superior customer service to both external and internal customers by exceeding expectations through clear communication.
• Coordinate equipment startup and service with our Service Technicians and customers.
• Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
• Complete required data entry for billing and documenting warranty claims.
• Manage material procurement with manufacturers, ordering, release, and warranty management.
• Follow up consistently to complete assigned duties.
• Coordinate the transportation movements of the technician teams.
• Forecast workload for 2-3 days out.
• Invoice fully executed work orders to the customer.
• Keep Operations forecast up to date and report it to Operations VP.

• 2+ years experience dispatching teams and/or similar scheduling.
• Excellent communication skills and a positive, friendly customer‑service manner.
• Ability to multi‑task and prioritize day‑to‑day responsibilities.
• Detail‑oriented, organized, results‑driven individual capable of working well in a fast‑paced environment.
• Proficiency in computer software and aptitude for learning new systems and tools. Geographical knowledge of service area or map‑reading skills is an additional requirement.
• HVAC parts/equipment experience preferred.
• Experience with FACTS Accounting Software preferred.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• EAP
• Pet Insurance
• STD/LTD
• Critical Illness/Accident
• PTO
• Employee Development

Air Control Concepts & Operating Company are Equal Opportunity Employers.