Front Counter Service Advisor

Overview

Force TK has an immediate opening for a Service Advisor at our Elkridge facility. We are looking for experienced Service Coordinators or Service Writers to join our team and be a part of a growing business. Strong technical/mechanical background is helpful and excellent customer service skills are a must! Position is responsible for customer communication and interaction, technician coordination, and billing administration.

We are looking for someone enthusiastic about teamwork and growing the business as well as themselves.

• Answer incoming Service Calls from customers and provide customer-friendly communication on scheduling and billing.
• Keep scheduling records up to the minute and provide updates when necessary to customers and management.
• Positive interface with service techs, leadership team, parts department, drivers, vendors, and customers.
• Keep paperwork updated and organized.
• Dispatch techs and assign work as necessary to provide optimum operating efficiency and customer service.
• Keep customer equipment in lot organized and recorded up to minute for service preparedness.
• Communicate effectively with customers and manage customer interactions to ensure customer satisfaction.
• Answer customer technical questions when applicable or assign them to the proper personnel.
• Maintain a high standard of the organization.
• Perform various other duties as assigned by the supervisor.
• Able to abide by and enforce the policies and procedures of Thermo King Sales & Service.

• High School Diploma or equivalent (Technical degree or certification a plus).
• Experience in Service writing/coordinating.
• Ability to work with several computer-based programs including Microsoft Office and Google Docs.
• Ability to learn and be proficient in using the company’s business system program.
• Use computers for web-based training.
• Must be physically able to lift and work with no restrictions.
• Solid written & communication skills.
• Reliable.
• Good driving record and pass a drug screening before employment.
• Ability to drive Class B trucks on our lot to keep equipment organized. Class A is a plus.
• Ability to work as a team and independently while displaying a professional and confident relationship with the customer.

• Medical, Dental, Vision.
• 401K Plan with Company Contributions.
• Paid vacation.
• Growth opportunities.
• Long-term job security.