Key Account Specialist

Key Account Specialist –
ICAT Logistics

To facilitate the interaction between operations and sales and ensure client needs are met 100% of the time, the Key Account Specialist will manage specified customer accounts for cradle‑to‑grave transportation work, including scheduling, dispatching, planning, tracking and communication, under minimal guidance from the direct supervisor.

• Oversee client inquiries via phone, email or other means and track acknowledgement and response quality to key clients.
• Handle exceptions and internal escalations as needed.
• Respond to or delegate non‑sales client inquiries (outside of general tracking or quotes).
• Identify resource efficiencies (e.g., client email groups/distribution groups) and compile relevant marketing assets for business development efforts.
• Track key account news to identify engagement and/or growth opportunities.
• Work across departments to generate metrics and reports for key accounts as required.
• Provide support to the sales team as needed.
• Create accurate order input by gathering all relevant information.
• Effectively route packages based on customer specifications.
• Track and monitor all shipments, updating at each step and noting setbacks such as delays, cancellations or field damage.
• Notify responsible parties of special services requests.
• Identify opportunities for process improvements to enhance service quality.
• Arrange, transport and deliver consignments for external and internal clients.
• Utilize vendors and partners to provide timely, professional and cost‑effective solutions.
• Use the TMS and/or WMS effectively and diligently.
• Perform other duties as assigned.

Hourly Rate Range: $28.00 – $33.65

• High school diploma or equivalent (required).
• 2+ years’ experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience.
• Familiarity with governmental compliance agencies such as the TSA and DOT.
• Customer service experience.
• Intermediate skills with Microsoft Office products (Excel, Word, Outlook, PowerPoint).

• Problem‑solving skills.
• Ability to work in a time‑sensitive environment.
• Desire and drive to learn and grow.
• Highly motivated team player with an outgoing and positive work attitude.
• Well organized; able to plan and set priorities for implementation.
• Flexible as priorities shift.
• Demonstrated ability to work in a client‑centric environment.
• Ability to relate to and interact across a variety of settings and with a broad and diverse workforce.
• Outstanding communication skills – excellent verbal and written with an emphasis on listening.
• Understanding and responsiveness to situations requiring a sense of urgency.
• Consistent follow‑up and follow‑through.
• Credibility with a high level of personal integrity.
• Adaptable to ICAT’s core values.

We are not accepting inquiries from recruitment agencies or third‑party vendors for this position. Unsolicited outreach will not be considered.

Supervisory Responsibilities:

No

Travel Requirement:
No