Customer Service Representative

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Position Summary

The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.

• Communicates with customers by phone or in person and receive orders.
• Performs order entryby keying purchase information into the computer program.
• Handles and resolves customer complaints and billing issues.
• Acts as liaison between customers, sales group, and manufacturing facility.
• Assists customers with the pricing of standard materials.
• May solicit sales of new or additional products.
• Other duties may be assigned.

• High school diploma or general education degree (GED) plus 2 years of customer service experience, preferably in the glazing industry.
• Be vigilant about safety.
• Quality - conscious, oriented to excellence.

At YKK AP America Inc., base pay is only part of our total compensation package and is determined within a range. The base pay range for this role is between $33,289 - $56,590 and will depend on your skills, qualifications, and experience.

YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window) .

YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position:
Provide your name and contact information to YKK AP America Inc.'s Accommodations team at a Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.

Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check, and a negative drug test for the presence of illegal drugs post-offer, consistent with state and federal law.

At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.'s recruiting correspondence will be sent by a recruiting representative with  email address and not , ,  or any other email domain service.