Maintenance Service Manager - Riverwatch s

Position Title

Service Manager

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

Revised:
The Service Manager operates under the general guidance of the Community Manager, adhering to established policies and operational procedures. In the Community Manager's absence, they take direction from the Assistant Community Manager or Regional Manager.

Residents, Community Manager and Staff.

Community Manager.

• Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire, meeting company standards on conduct, attendance, etc. Models Mission and Foundations.
• Ensures the operation and maintenance of furnaces, air conditioners, stoves, refrigerators, hot water heaters, and other major appliances and equipment.
• Performs day-to-day maintenance duties to preserve and upkeep buildings, fixtures, and equipment. Provides physical services for repairs, maintaining a high level of customer service.
• Performs general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks.
• Handles emergency conditions such as sewer backups, water flooding, cleaning up during and after incidents to restore affected areas.
• Assigns responsibilities to service staff and supervises their work for maximum efficiency. Assists with training and evaluating service staff performance.
• Provides written lists of noted deficiencies to the Community Manager, reporting poor housekeeping, damages, etc., during corrective maintenance work.
• Understands financial implications of job duties and acts accordingly.
• Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance.
• Procures supplies at the best prices for the property, obtains bids from contractors for major repairs/improvements, and maintains property equipment.
• Coordinates snow removal and cleaning of common areas during snow or ice storms.
• Maintains files containing written records of maintenance services, equipment inventory, warranties, and dates of apartment maintenance.
• Comprehends and follows safety precautions stated on Material Safety Data Sheets (MSDS) for hazardous materials used.
• Performs other assigned or necessary duties.

A valid Driver's License is required.

A minimum of two years of related experience and/or training; or an equivalent combination of education and experience is required. HVAC, electrical, and plumbing certifications are highly preferred. The ability to effectively communicate with residents and staff is essential. Proficiency in reading, constructing simple written sentences, and utilizing units of weight measurement, volume, and distance is necessary.