Station Manager

The Station Manager’s role is to lead the station to deliver the highest level of customer service, daily activities, financial performance, process efficiency, industry compliance and inspire team growth for their assigned station. This role oversees the station’s operational KPIs, hires and manages the team, and is responsible for client satisfaction and operational excellence. This role works closely with the sales team to acquire new business and to facilitate the interaction between operations and sales to ensure client needs are met 100% of the time.

• Manage staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may arise
• Optimize operations, with a strong emphasis on operational excellence focusing on continuous improvement
• Lead quarterly business reviews with staff: celebrate wins, address gaps, update SOPs
• Leverage technology (TMS, BI dashboards, RPA/BOT tools) to improve efficiency
• Capture lessons learned from service failures to update processes
• Oversee all station activities: import, export, domestic, and warehousing
• Monitor shipment lifecycle (quote ? booking ? pickup ? transit ? delivery ? billing).
• Enforce service-level agreements, milestone accuracy, and escalation paths
• Own station P&L: revenue, cost of sales, GP, and net income
• Monitor margins on every file; implement corrective action for under‑performing accounts.
• Approve vendor rates and spot quotes within delegated authority
• Ensure that the department meets operational KPIs and financial goals; including:
• ICAT invoicing and variance policies
• Creative solutions for cost savings and improving margins
• Developing and managing the department budget
• Ensure that the team meets all industry and ICAT compliance requirements
• Ensure adherence to IATA DGR, TSA IAC, CBP, OSHA, and local regulations
• Maintain up‑to‑date SOPs, station security program, and training records
• Constantly encourage the practice of finding increased efficiencies
• Audit files for data accuracy, proper documentation, and billing integrity
• Provide innovative solutions to customer service issues/barriers
• Collaborate with management and the team to establish plans for meeting short‑and long‑term goals
• Build and maintain strong relationships with customers, vendors, team members
• Join sales calls with key accounts to cultivate relationships
• Work with vendors to negotiate rates and/or handle discrepancies, service issues
• Subject Matter Expert for operations questions from various departments and team members
• Hiring, on‑boarding, and training new team members
• Lead team meetings, share the department vision and goals
• Develop and implement opportunities for team growth and development
• Be a leader through actions, communication, and mentoring
• Other duties, as assigned

The Station Manager’s role is to lead the station to deliver the highest level of customer service, daily activities, financial performance, process efficiency, industry compliance and inspire team growth for their assigned station. This role oversees the station’s operational KPIs, hires and manages the team, and is responsible for client satisfaction and operational excellence. This role works closely with the sales team to acquire new business and to facilitate the interaction between operations and sales to ensure client needs are met 100% of the time.

• Manage staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may arise
• Optimize operations, with a strong emphasis on operational excellence focusing on continuous improvement
• Lead quarterly business reviews with staff: celebrate wins,…