Security Operations Center Officer - Elkridge, MD; Flex Shift

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed-circuit television systems, alarms, facility computers.
• Communicate effectively with the security and safety teams at the facility to assure business continuity by prioritizing calls according to importance.
• Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
• Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
• Provide officers with information from 3rd parties about code calls, calls for service, obstacles, and any conditions impacting the safety of officers.
• Enter data in computer system and maintain logs and records of calls, activities, and other incident-related information.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives.

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
• May require occasional travel between SP properties when needed.
• All candidates must be willing and able to respond to critical incidents with little or no advance notice.
• These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!