Defense & Government Travel Consultant ll; experienced Onsite Meade, MD

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.

Many of the world’s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business.

As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips…

And as part of the Traveler Experience Defense & Government organization, you’ll be at the forefront of providing that exceptional experience…

On a day‑to‑day basis, you will:

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non‑standard and multi‑destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel
• Assignments include both routine and non‑routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up‑to‑date

Joining CWT means becoming part of a collaborative, close‑knit, global community…

Because we care so much for our travelers we also care for our colleagues by fostering a high‑performance and high‑quality environment,…

We actively look for people who bring a positive attitude…

Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). …

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients…

Let’s grow together

The defense & government travel industry is bouncing back strongly after the pandemic…

The experience and attributes we’re looking for in new team members include:

• 3 to 5 years’ experience working as a Travel Consultant (or 5 years in another customer service industry)
• Advanced knowledge of GDS (Sabre or Amadeus)
• A genuine passion for high‑quality customer service — we care about our customers and it’s important to us that you do too.
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude.
• Willingness to learn and grow!
• CWT accepts Military experience/certifications as substitute for some requirements.

• Hands‑on paid training
• Competitive compensation — including shift differentials, referral bonuses and supplier incentives.
• Salary Range between USD 47,000 - 55,000 USD yearly.
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on‑site and home‑based positions available
• Flexible working options:
  Full‑time, part‑time, nights and weekends
• Medical/dental/vision
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including criminal history and credit record review.

To the extent this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government‑required and/or company‑mandated information security policies and regulations. The individual is also required to take all Information Security and Act training required by the Government and/or company.

CWT is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Talen

Elkton

Standard

Travel Counselors

No

Day Job

& Government

Experience Level : 3 to 5 years