Teller - Cecil

SUMMARY: Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs and recommendation of appropriate credit union products and services to members. Provide a high quality of member service in a consistent, courteous and professional manner. Cross sell APGFCU products and services. Observe all safety and security policies, Teller Performance Standards and procedures.

Daily Teller Duties:

• Process a variety of member transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments. Set up cash machines and supplies for daily operations.
• Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.
• Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards including performance expectations, accuracy guidelines, check and transaction authority limits.
• Accurately perform transactions and balance daily activities, verifying all work before disbursing to member and repeating transaction for member if needed, reviewing transaction data to avoid posting inaccurate transactions, using system in/out cash calculator to record transactions.
• Communicate questions or problems experienced to supervisor in a timely manner; adhere to operational policies and procedures.
• Perform teller and branch settlement activities including processing night deposit transactions, verifying cash drawer, organizing work and completing tracking logs, reconciling fee and transaction entries, participating in branch end‑of‑day settlement process, assisting in ATM settlement.
• Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.

Sales Expectations:

• Develop and maintain current knowledge of credit union products and services and refer members to appropriate products, services, and/or credit union department or individual as appropriate for member interaction.
• Meet performance expectations measured in our Teller Performance Standards.

Other:

• Perform other similar or related duties, as directed.
• Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

• Education: High School Diploma or equivalent.
• Experience: Minimum six months customer service required; six months of cash handling preferred.
• Knowledge, Skills, and Abilities: Knowledge of financial institution procedures preferred, basic principles of debits and credits, personal computer and software applications, business office equipment, commercial mathematics and data entry; good interpersonal, interaction, organization and oral communication skills; ability to work as part of a team and comfortable in a multi‑tasked, fast‑paced environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags and occasionally lift and/or move up to 30 pounds.

Offers are based on experience and education.

$15.65 - $19.56 per hour

APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Protected Veteran status. Please use the attached link to view the EEO law poster: http://www
1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis.