Patient Care Coordinator

Patient Care Coordinator

Join to apply for the Patient Care Coordinator role at Drayer Physical Therapy Institute
.

Location:

Elkton, MD.

The Patient Care Coordinator – I (PCC‑I) supports clinic growth through excellence in practice management and patient intake processes. This individual works in collaboration with the Clinic Director to carry out efficient clinic procedures.

• Collect all money due at the time of service; verify insurance coverage; schedule patient visits; convert referrals into evaluations.
• Create an inviting clinic atmosphere, greet patients, make welcome calls, and monitor the arrival rate through a great customer experience.
• Manage schedule efficiently, document routing, non‑clinical documentation, deposits, caseload, D/C candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and manage personal overtime.
• Attend required training with Territory Field Trainers for Raintree and other business process updates; complete quarterly compliance training.

• High School Diploma or equivalent.
• Excellent communication skills – able to relate well to Business Office and Field leadership.
• Ability to multitask, organize details, meet deadlines, and work with little to no supervision.
• Efficient time‑management and presentation skills.

• Annual paid Charity Day.
• Medical, Dental, Vision, Life, Short‑Term and Long‑Term Disability Insurance.
• 3‑week Paid Time Off plus paid holidays.
• 401 k with company match.

• Work in an indoor environment; expected to sit or stand as needed; frequent computer use and repetitive typing.
• Occasional walking, standing, pushing or pulling up to 20 lbs.; rarely crawling, crouching, kneeling, stooping, or climbing.
• Must communicate effectively with colleagues and patients.
• Must be able to comprehend information provided and use judgment to respond appropriately.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.