Sales Operations Specialist

We are looking for an experienced Inside Sales Associate to join our America’s sales team who will provide best in class order management services for apparel production factories and coordinate global supply chain efforts for customers. This associate will work across Safety, Defense, and Consumer market segments in multiple product forms.

This position will be located at our facility in Elkton, Maryland with the possibility of a hybrid work arrangement.

• $36.00 to $45.00 per hour
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at

• Support current portfolio of North American customers (5-10 customers), with a focus on receiving & processing sales orders, contract reviews, delivery confirmations and frequent customer interactions
• Serve as the customer-facing contact and liaison for material forecasting, pricing, product technical information, new product sampling, quality and seasonal timeline support
• Work closely with account teams (field sales, inside sales, application engineers, product specialists) to partner with each customer, listening to their seasonal and contractual requirements to develop a plan to execute those objectives
• Partner closely with each account’s material and procurement team to understand their seasonal forecast and execute a plan to prepare the internal Gore supply chain to support these requirements. Proven ability to analyze large set of customer data to produce an accurate demand signal and revenue projection
• Drive internal supply chain discussions across global functional teams to manage seasonal demand, product transitions and quality incidents
• Collaborate with members of extended Global Gore teams (product specialists, supply chain, sustainably, export logistics, quality assurance, finance, marketing and business leaders) to execute the business and account plan goals
• Inform customers about Gore, product technologies and be able to respond to basic product and technical questions
• Coordinate sales orders effectively & timely in compliance with our Global procedures and agreed service levels
• Operate in a complex supply chain environment across multiple product forms while providing best in class customer service
• Use digital tools to educate, inform, and influence customer behaviors (product portals, order analytics)

• Minimum of 5 years experience in sales, operations, logistics, planning, procurement and/or supply chain
• Experience in Fabrics inside sales
• SAP experience/ERP system environment, knowledge of Microsoft office application
• Demonstrated ability to work in a multi-functional and multi-cultural environment, with the ability to interact cross-functionally with various global teams and time zones
• Strong system and process skills with focus on continuous improvement
• Strong analytical skills with a detail oriented approach, with excellent communication skills
• Experience building internal and external virtual relationships, ability to navigate a matrix organization
• Ability to work under pressure and show patience through difficult customer situations
• Ability to travel up to 10%

3 bullet points max. List any additional qualifications that are preferred, but not required.

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer…