Service Control Administrator; Nights

Overview

We are seeking a proactive and organised Service Control Administrator to join our night‑time operations team. This role is key to ensuring seamless administration of service work, accurate job reporting, and timely customer communication.

• Manage inbound customer enquiries, handling repair and breakdown requests efficiently and professionally.
• Accurately log, monitor, and update service jobs using internal systems.
• Allocate work to field service engineers and third‑party contractors, maximising efficiency based on availability and location.
• Ensure all completed jobs are reviewed for accuracy and costs are appropriately allocated.
• Proactively update customers on job progress and outcomes, maintaining strong relationships.
• Liaise closely with team members and other departments to ensure smooth operations.
• Support the raising of invoices, including pro forma and final billing.
• Contribute ideas to improve processes and support departmental initiatives.
• Undertake any other duties necessary to support business operations and service excellence.

• Strong administrative and organisational skills with excellent attention to detail.
• Ability to prioritise tasks and make decisions in a fast‑paced environment.
• Excellent communication and interpersonal skills, both written and verbal.
• Problem‑solving mindset and ability to suggest process improvements.
• Ability to work independently while supporting a team environment.
• Commitment to personal development and professional growth.

Elland

Nights 7pm - 7am

£31k

This is an exciting opportunity to be part of a dynamic service team, working nights to keep operations running smoothly. If you are motivated, detail‑oriented, and enjoy supporting both colleagues and customers, this role offers a chance to make a real impact and develop your career in service operations.

If you are looking for a new career as a Service Control Administrator, we would love to hear from you. Apply today for immediate consideration or call Sophie Ranson at E3 Recruitment.