Breakdown Coordinator

£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parking

This Breakdown Coordinator role plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction. The company is a nationwide, well respected and known business.

Acting as a central point of contact out of our Elland site, the breakdown coordinator role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems.

• To take customer calls and log repair notifications.
• To allocate appropriate Field Service Engineer response to meet customer requirements.
• Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
• Keep customers updated on the reported job progress.
• Ensure all jobs are entered onto the appropriate in-house computer system.
• To reschedule jobs and resources according to emerging customer needs and resource availability.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business

• Great time management and ability to prioritise workload
• Great communication skills
• Ability to communicate with internal and external stakeholders
• Attention to detail
• Ideally service or breakdown coordinator experience

• Secure, permanent role
• Employee health and wellness programmes
• Mon – Fri only
• Enhanced pension plan
• Sick pay scheme
• Clear progression routes and support from management

If you are interested in this breakdown coordinator role, please apply now or contact Grace at E3 Recruitment