Inter Service Co-ordinator

Job Description

Location: Elland, Halifax, HX5 9JP

Hours: 37.5 hours

Working Pattern: Full-time, On-site 5 days per week – Fixed hours, approx. 10:00 – 18:30

Are you a natural organiser and problem-solver who enjoys being the person everyone relies on to keep things moving - juggling priorities, talking to people all day and getting orders out of the door on time and in full?

At A-SAFE, we design and manufacture world-leading safety barriers and protection systems used in warehouses, factories, airports and logistics centres across the globe. As an Inter-company Service Co-ordinator, you’ll be the vital link between our operations team and our global sales entities – making sure the right stock is in the right place and every order reaches our customers on time and in full.

This is a fast‑paced, varied and genuinely pivotal role. You’ll be the single point of contact for a group of sales entities and their warehouses, planning and re‑planning each day to keep service moving – solving problems, setting priorities and keeping everyone informed. It’s a role with real ownership and huge exposure across the business: practically every sales order we take passes through this team’s hands.

The role has fixed hours (approximately 10:00–18:30) so we can extend our support across international time zones.

• Act as the single point of contact between Operations and a group of global sales entities and their warehouses.
• Create weekly replenishment and stock orders to keep entity warehouses at the right levels.
• Run daily calls with your entities, working through the pick plan, priorities, issues and inbound stock.
• Solve urgent order issues at pace – splitting orders, adjusting parts and finding practical solutions to keep service moving.
• Own your On-Time-In-Full (OTIF) performance, lead times and overdue orders, working towards 98% OTIF on a 15‑day lead time and maximising invoicing.
• Manage pick plans and pick locations (the "Matrix") to keep order fulfilment efficient and accurate.
• Coordinate air freight and manage urgent and escalated orders to ensure timely delivery.
• Work closely with Planning, Procurement, Logistics, Warehouse, Commercial, Production and Quality teams to align activity with priorities.
• Use Net Suite day to day, and help build reporting and improvements (e.g. OTIF reporting, Power BI dashboards) to make the function run better.

• A people person and clear communicator who can build relationships across teams, entities and time zones.
• Detail‑conscious and well‑organised, comfortable managing your own time and priorities.
• Adaptable and calm under pressure – happy when the to‑do list changes and no two days are the same.
• Self‑sufficient, comfortable with change and quick to pick up new problems.
• Resilient, with the emotional maturity to handle a busy role with lots of moving parts.
• Confident with technology and systems, including Microsoft Office (Excel, Word, Teams, Outlook).
• A customer‑service mindset – experience supporting customers in any sector (B2B, retail, hospitality or similar) is what matters most.

• A genuine thirst to learn and the drive to make the role your own.
• A practical problem‑solving approach and an eye for how things could be done better.
• Positive, engaging communication and the confidence to keep people informed and aligned.
• Experience in using systems such as Power BI to develop and maintain dashboards (and tools like AI) to work smarter.

• Experience with Net Suite or another ERP system.
• A background in supply chain, inventory, planning, logistics or customer service.
• Experience producing reports or dashboards (e.g. Power BI) or improving processes.
• Experience juggling multiple stakeholders or priorities in a busy operational environment.

You’ll join a small, supportive team where this role has huge reach – you’ll work with almost every part of the business and see the direct impact of your work every day. It’s a role you can genuinely make your own: take on as much responsibility and ownership as you want, and grow with the function as it expands.

A-SAFE is a global business with a presence…