Attractions - Casual

Job Description

Join Our Team:
Attraction Assistant (Casual hours)

Increase your chances of an interview by reading the following overview of this role before making an application.

We’re excited to welcome a new Casual Attraction Assistant at our North West location.

Navigate your future and lock in your career as we keep our canals open and alive.

Working Hours & Location
Are you looking for some occasional hours in an exciting customer service environment? Do you enjoy interacting with customers from across the UK and world? Do you need the flexibility to work occasionally when it fits in with your day-to-day life? 

This role offers flexible, ad‑hoc working hours across the year based at our Ellesmere Port Museum.

Role Overview
As a Casual Attraction Assistant, you will be working in the retail area of the visitor centre offering a wonderful warm welcome visitor from all over the world.  Your focus is to make sure that every visit is memorable. The role is incredibly diverse and may include welcoming tour groups, selling popular merchandise, assisting with events and activities, cleaning the visitor centre, directing families around the site, selling ice cream, engaging with boaters, assisting with demonstrations, and working very closely with volunteers.

Key Accountabilities

• Provide a warm welcome and a positive customer experience.

Selling retail items or supporting an activity at an event, ensuring every visitor feels welcomed and is keen to return.

Ensure that customer excellence is a priority at all times - being approachable and helpful in responding quickly to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email.

Promotion and delivery of special events. 

Flexible approach to the rota to work across departments involving retail and admissions/welcome desk. 

Ensure retail stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts. 

Support the team with general administrative duties that arise throughout the day such as distributing post, receiving and recording general deliveries.

About you

If you’re looking to work in a unique, lively, and engaging visitor attraction with iconic status, this could be the perfect environment for you.
You’ll appreciate the importance of every customer interaction and how your role directly shapes a guest’s experience—whether they’re here for a holiday outing, a special event, an educational visit, or a quick trip with friends.
You’re able to work occasional weekdays, but you understand that weekends, bank holidays, and school holidays are when we are at our busiest and when you’re most likely to be scheduled.
If you’re passionate about delivering memorable experiences, we’d love to hear from you.

Skills & Qualifications

• You may have some relevant experience in a similar customer facing environment (e.g retail, hospitality), however more importantly, you can demonstrate you understand what a great customer experience is  

Basic IT skills - using Microsoft Office & Internet, and willing to learn our systems 

Demonstrate excellent interpersonal skills - courteous and helpful  

Ability to work well under pressure during busy periods and thrive on a busy working environment 

Attention to detail 

Ability to prioritise tasks and manage workload 

Contact & Application

If you have any questions, feel free to reach out to us at We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer

We offer an annual salary of £13.68 per hour. xekaoyc Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here:

EVP - 1.

Learn more:

IND LP