Civil Enforcement Officer Job Ellesmere Port area,England UK,Customer Service/HelpDesk

Working Hours between 8am - 6pm Monday to Saturday 7am - 5pm on a Sunday

(Rota - shift pattern over 7 days - 4 on, 4 off, 5 on, 3 off)

This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion, and drive to help an enthusiastic team deliver a high-quality service.

Our Civil Enforcement Officers (CEOs) are, first and foremost, a uniformed point of contact for visitors and residents. They act as ambassadors for the council and frequently help with directions to local landmarks, answering a wide range of questions about the local area, as well as providing advice to the public on parking queries. They help improve traffic management and make for a safe and more pleasant environment in Cheshire West & Chester by performing the role of a Civil Enforcement Officer, ensuring Traffic Regulation Orders, parking regulations and restrictions on and off street are observed.

You will provide outstanding customer care, within a high profile and vital council service that supports the day-to-day activities of all residents, businesses, and the thousands of daily visitors to our region and you will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions.

Some Of What You’ll Be Doing

Undertaking patrols and inspections to enforce all "On" and "Off Street" parking offences

Maintaining appropriate records (currently by Handheld Device) and completing reports and responding and acting accordingly to Service Radio Messages as directed

Reporting and actioning offences in respect of Taxi / Hire Car Licences and defects in Signs and Lines and other street furniture

Advising members of the public as required especially on minor parking enquiries and parking matters according to customer care and other policies and procedures.

Inspecting Pay and Display machines and verifying their functionality in accordance with Council Financial Regulations and policies and procedures and report any minor faults.

Issue PCNs to vehicles that are parked in contravention of the parking regulations

You Should Apply If

You hold a UK driving Licence (Car)

You are friendly, polite, and willing to offer support, advice and assistance to colleagues and customers.

You should be physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers.

You’ll be able to accurately record and reproduce information in report form and using a Desktop computer, hand-held computer, or equivalent IT equipment

You can deal politely and tactfully with a wide range of people including members of the public who may be confrontational.

You can demonstrable ability to read and follow procedures and guidelines, establish facts, and take action within procedures.

You are comfortable using equipment such as:
Hand-held computers, two-way radios, mobile phones, body worn video cameras, digital cameras and mobile ANPR cameras to record vehicles that are breaking parking regulations

Interested to find out more?

If you would like more information or have an informal discussion about this exciting opportunity please email Ben Barnes nes@

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