Support Associate, Retail

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate ensures an organized, efficient, and customer-ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational standards.

Key Responsibilities Manage and process inbound deliveries promptly; monitor and prioritize daily workload.

Organize and maintain accessibility of merchandise in stockroom and selling floor.

Maintain knowledge of stock levels, unit counts, and sales performance.

Support floor moves and ensure selling floor is consistently stocked throughout the day.

Execute price changes and markdowns as required.

Maintain cleanliness and organization standards across selling floor, stockroom, and offsite/warehouse.

Audit compliance and work toward achieving shrinkage goals.

Core Competencies Team-oriented mindset with willingness to collaborate.

Strong communication and interpersonal skills.

Ability to multi-task, remain results-driven, and adapt to change.

Qualifications / Requirements Previous retail service experience; passion for retail and the service industry.

Excellent client service and communication skills; ability to maneuver the sales floor and engage multiple customers.

Strong communication and an elevated sense of personal style.

Social media awareness and willingness to learn omni/virtual selling techniques.

Ability to work in a fast-paced environment,Strong English language proficiency. (for EU)

Schedule:

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you:

An inclusive, innovative, and fun working environment

Internal mobility & career progression1 paid volunteering day per year and opportunities to volunteer with global projects.

Learning & development opportunities with our Ambassador Programme Regular social events

Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.

Attractive employee discount

Compelling incentive programme

Our Competencies for All Employees Courage :
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity :
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus :
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in…