Retail Security Officer

Location: Ellesmere Port Town

Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

* Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.

* Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.

* You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment.

* Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.

* You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.

* Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.

* Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

* Previous security experience is preferred

* A valid SIA licence

* Strong communication and interpersonal skills

* A calm, confident and professional approach

* A proactive mindset with the ability to make sound decisions quickly

* A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

 * £13.58 per hour

* Guaranteed 40+ hours per week

* 20% colleague discount (after a qualifying period)

* Company-funded SIA licence renewal

* Share Incentive Plan

* Save As You Earn Scheme

* Cycle to Work Scheme

* Life Assurance

* Childcare Voucher Scheme