Telecommunications Engineer

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Telecom Engineer

Candidates chosen for an interview will meet the Education, General Experience and Specialized Experience requirements provided below.

Work Location:
Hybrid remote and in Maryland (21-4.3)

• Develops, implements, maintains, and enforces DHS documented standards and procedures for the installation, modification of associated Voice Over Internet Protocol (VOIP), Private Branch Exchange (PBX) and mobile devices.
• Assists with day-to-day enrollment/provisioning/monitoring of devices.
• Assists with configuration and roll-out of devices for agency.
• Performs console configuration as required to support DHS’s IT Telephony infrastructure.
• Configures device quarantine and mandatory enrollment policy for new device activation.
• Performs Voice Over Internet Protocol (VOIP) hardware upgrades.
• Plans and coordinates upgrade and maintenance activities for the MDM environment.
• Assists with tracking, monitoring, and troubleshooting as necessary.
• Provides recommendations for optimization and assist with implementation of any improvements identified and approved by DHS.
• Provides material for end-user training for DHS’s IT Telephony infrastructure, mobile devices, and Ad-Hoc Training for MDM administrators (LDSS LAN Admins).
• Provides post-implementation support services as required.
• Manages, monitors, and tracks statewide IT Mobile device inventory by maintaining accurate documentation on the life cycle activities to include acquisition, deployment, return, and disposal of all Mobile device assets.
• Prepares equipment for disposal (log & erase/wipe mobile devices. This includes scheduling and coordinating pickup by 3rd party vendors and recycling companies.
• Motivates and leads cross-functional teams and manages stakeholder groups at various levels of the organization to build trust and forge critical consensus.
• Meets legal, regulatory, and policy mandates.
• Performs other duties as assigned.

• Develops, implements, maintains, and enforces DHS documented standards and procedures for the installation, modification of associated Voice Over Internet Protocol (VOIP), Private Branch Exchange (PBX) and mobile devices.
• Assists with day-to-day enrollment/provisioning/monitoring of devices.
• Assists with configuration and roll-out of devices for agency.
• Performs console configuration as required to support DHS’s IT Telephony infrastructure.
• Configures device quarantine and mandatory enrollment policy for new device activation.
• Performs Voice Over Internet Protocol (VOIP) hardware upgrades.
• Plans and coordinates upgrade and maintenance activities for the MDM environment.
• Provides direct support for Level 2 / Level 3 help desk resources.
• Assists with tracking, monitoring, and troubleshooting as necessary.
• Provides recommendations for optimization and assist with implementation of any improvements identified and approved by DHS.
• Provides material for end-user training for DHS’s IT Telephony infrastructure, mobile devices, and Ad-Hoc Training for MDM administrators (LDSS LAN Admins).
• Provides post-implementation support services as required.
• Manages, monitors, and tracks statewide IT Mobile device inventory by maintaining accurate documentation on the life cycle activities to include acquisition, deployment, return, and disposal of all Mobile device assets.
• Prepares equipment for disposal (log & erase/wipe mobile devices. This includes scheduling and coordinating pickup by 3rd party vendors and recycling companies.
• Motivates and leads cross-functional teams and manages stakeholder groups at various levels of the organization to build…