Project Manager, Systems Engineer, Technical Support

Job Description

IP Data Systems (IPDS) was founded in 2007 by a team of industry veterans and has experienced strong reference-driven growth through exceptional customer satisfaction ever since. Headquartered in Ellicott City, Maryland, IPDS has a regional Mid-Atlantic focus with national and global reach. IPDS works with technology leaders to provide IT and Workforce transformation solutions for our clients. We combine industry-leading technologies with world-class engineering talent to modernize IT infrastructure, enable cloud operations, and leverage today’s modern workforce.

As a Project Manager, you will act as part of a Professional Services team, work productively with other Consultants, Architects, Project Managers, Pre-Sales, and other internal & external resources to ensure that the customer succeeds in their objectives. The Project Manager is responsible for guiding implementations of data center infrastructure systems, as well as integrations and data migrations for throughout the project lifecycle.

You will represent IPDS, ensuring successful delivery solutions and services to IPDS customers. You will manage projects/assignments ranging from basic to complex in scope, leveraging technical and industry best practices and proven IPDS methodologies to deliver project success.

As a Project Manager at IPDS, you will be responsible for:

• Delivering multiple/ simultaneous technology projects on time and within budget
• Communicating project timelines, dependencies, and ongoing project status to client and IPDS stakeholders
• Identifying, communicating, mitigating, and escalating project risks through the project lifecycle as appropriate
• Working within the IPDS PMO to schedule resources to ensure project success and maintain IPDS utilization targets and profitability
• Identifying opportunities to improve the IPDS project delivery process

Responsibilities:

PROJECT DELIVERY

• Understand customer’s business goals, objectives and needs and the general business environment
• Define and communicate the context of the customer project, key deliverables, roles and responsibilities, and engagement methods
• Define and communicate the work breakdown for the assigned work stream, the overarching project plan, and its relationship to the desired customer outcomes
• Capture accurate and timely information from the IPDS technical team in terms of progress, risk, and timelines
• Create/ manage projects within the IPDS Professional Services Automation (PSA) tool including reviewing and approving weekly timesheets of IPDS project staff
• Generate relevant level of project support documentation including project kickoff presentations, status reports, status meeting minutes, and project closeout documentation in line with the IPDS Project Management Methodology and customer expectations
• Comply with project change management rules for the project
• Guide project closeout, including the review of technical implementation experiences with project delivery team, capturing and sharing lessons learned as part of the project review and close activities, and ensuring all milestones have been met to enable invoicing as defined in the project SOW

KNOWLEDGE SHARING/REUSE AND PRACTICE PARTICIPATION

• Actively collaborate and share experiences to support organizational knowledge sharing
• Author/contribute to the documentation of standards, processes, and policies related to the project management process
• Maintain an understanding of latest technical and industry trends, transfer knowledge into innovative solution practices
• Keep up to date with Best Practices and methods within own area of specialism, and apply these in everyday role

SALES SUPPORT & SERVICES OPPORTUNITY MANAGEMENT

• Provide input into, and generate documentation, to support effort estimates, and/or customer response documentation/Statement of work (SOW)
• Provide marketing of IPDS to customers through engagement and interaction
• Perform intelligence gathering for sales and service opportunities while engaging with customers, partners and vendors

CUSTOMER ENGAGEMENT & RELATIONSHIP MANAGEMENT

• Maintain effective relationships with vendors, customers, and technical peers to support…