Senior Program Manager

Job Location

G & A Administration
3421 Martha Bush Drive
Ellicott City, MD 21043, USA

Responsibilities:

• Manages the interviewing and hiring process for their prospective residential houses.
• Responsible for providing supervision, training, mentorship, and coaching to their House Managers on required responsibilities, including, but not limited to, the proper execution of performance reviews.
• In conjunction with the Residential Director, works with HR/Payroll to ensure the employees' correct pay rate and hours. Responsibility also includes overseeing the budgets for the individual residential houses.
• Works with the House Managers to manage and supervise the daily functions of the residential houses to ensure productivity and efficiency within the Residential Program.
• Responsible for the employees’ work schedules and working with the House Managers to monitor day-to-day work hours, including overtime.
• Manages employee performance to ensure productivity and efficiency and recommends promotions or changes in status. This includes establishing incentive programs, enforcing the time and attendance policy and procedures, and tracking employee feedback and recommendations.
• Works with the residential director, house managers, finance, and human resources to enforce all licensing requirements and maintain compliance in their residential houses.
• Additional responsibilities include working with the House Managers on the handling and resolving disciplinary issues, employee write-ups, employees’ complaints and grievances, and utilizing policies and procedures to implement on a timely basis disciplinary procedures, up to and including termination of employment.
• Works with the House Managers to ensure that Linwood’s Mission Statement is enforced in their daily responsibilities, which includes meeting with appropriate staff regularly and promptly to ensure objectives and policy implementation are being carried out.
• Ensures that the House Managers communicate and enforce the Residential Director's directives, including ensuring that the Director's and other Department Heads' rapid response is carried out in a timely manner.
• Participates in all necessary meetings to achieve programmatic and regulatory compliance. These meetings include, but are not limited to, house manager meetings, bi-weekly house meetings, person-centered planning meetings (PCP), and others as needed.
• Ensures that PCP plans are implemented with integrity by all residential staff and that appropriate data collection occurs.
• Coordinates with required staff to communicate pertinent information regarding each resident. This information may include, but is not limited to, medical updates, behavior updates, and any critical changes in the resident’s home environment.
• Oversees the LTSS billing their assigned residential homes, ensuring the service logs are completed, editing service logs as needed, approving all case-managed logs, and providing House Managers training as needed in the CIMS Date Management System.
• Conduct regular camera checks on each house to ensure the integrity of program implementation and immediately address any concerns viewed on the camera footage.
• Conducts announced and unannounced site visits to each residential house to evaluate staff performance and program implementation and provide feedback to the Residential Director in assessing staff performance.
• Responsible for making recommendations to the Residential Director to ensure staffing, equipment, materials, and supplies are appropriate and sufficient to guarantee the therapeutic and general well-being of the residents.
• Ensure that the facilities and services provided adequately meet the physical, social, and developmental needs of all residents and that each resident’s health, safety, comfort, well-being, and civil, human, and legal rights are adequately protected.
• Coordinate with the House Managers and Residential Director to ensure a manager is available twenty-four hours daily for emergencies, consultations, etc.
• Works with placement agencies to identify and enroll new students/residents.
• Manages assembling handbooks, binders, public relations materials, new residents’ admissions packets,…