Vice President of Service

Providing innovative heating, ventilating and air conditioning (HVAC) solutions to building owners and contractors for decades, a rapidly growing company is seeking a Vice President of Service to provide executive leadership to one of the Middle Atlantic’s largest and most experienced commercial HVAC equipment and controls providers. Selected candidate may live in MD, Richmond, VA, or Pittsburgh, PA. Key leadership responsibilities for this growing business include driving profitable growth, expanding our existing customer base, fulfillment/operational excellence, hiring top talent and reinforcing our culture of safety first, exceptional customer service, high performance and accountability.

Supported products and services include HVAC equipment, Building Automation Systems, start-up, commissioning, repair service, maintenance contracts, controls, modifications, and other innovative customer solutions.

• P&L responsibility with accountability for significant year-over-year growth.
• Maintain proper staffing levels for the team through labor forecasting.
• Expand existing customer base; by collaborating with the sales teams to exceed sales goals and address fulfillment challenges as they arise to ensure long lasting relationships will our customers.
• Meet growth goals while managing relationships with customers.
• Reinforce the high standards for hiring, performance management, and creating an environment employees can thrive in.
• Understand and measure key metrics driving business success and proactively address gaps or negative trends impacting the performance of the business.
• Timely management of contracts through review and adjustment to maintain and improve profitability.
• Oversee field productivity goals and quality assurance to ensure the ongoing success of the Service department.
• Coordinate with business counterparts to drive overall growth, ensure profitability and reinforce our reputation of customer service excellence.

• MBA preferred. Bachelor’s degree and 7+ years of progressive HVAC industry experience required, or an equivalent combination of education and work experience.
• Commercial HVAC experience required.
• Previous P&L management experience a must.
• Outstanding leadership skills and team building abilities — strong interpersonal skills to build and maintain rapport and positive working relationships with customers, suppliers and internal stakeholders.
• Excellent communication, financial acumen and business development skills.
• Experience managing commercial service operations and knowledge of HVAC products. Leadership in a union environment is helpful.
• Must have basic PC experience in Windows environment, working knowledge of Microsoft Office (Word, Excel, and Outlook), Web-enabled applications and database software.
• Ability to use service management software and financial accounting software.
• Willing to travel up to 30% in MD, VA, DC, WV and PA. Master’s HVAC license in these states is highly desirable but not required.

• Comprehensive medical, dental, and vison insurance with low deductibles.
• 100% employer paid Basic Life and AD&D insurance
• 100% employer paid Short-Term Disability
• 100% employer paid Long-Term Disability
• 401K plus match
• Tuition Assistance
• Employee Assistance Program
• Generous vehicle allowance, PTO, and numerous paid holidays
• …and more!

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