Consumer Sales Manager

Overview

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

The primary responsibilities as the leader of an assigned market are to provide strategic leadership to ensure the Financial Centers meet and exceed growth targets while delivering exceptional customer experiences. Leadership, collaboration, and dedication to excellence is instrumental in driving sustainable growth and delivering unparalleled value to customers. This role also entails fostering common and consistent communications that align with the strategic goals of the Bank, to navigate organizational change or promote initiatives, or to keep the team informed and motivated.

Effective collaboration with Fulton partners in other segments of the bank is critical for success. Will directly oversee a market consisting of 12-20 Financial Centers.

• Provide strategic leadership to Financial Center Managers and teams, holding them accountable for achieving Market and Financial Center growth goals. Collaboratively establishing performance expectations and development plans, work closely with Financial Center Managers to identify areas for improvement and to set clear, actionable goals. Provide ongoing support and feedback to ensure continuous growth and development within the team.
• Coach and mentor through the utilization of Fulton coaching models and feedback mechanisms to guide Financial Center Managers and their teams towards goal attainment and sustained performance excellence. This role involves active and consistent coaching and mentoring of Financial Center Managers to help them realize their full potential. Through personalized guidance, role playing, delivering customized learning and support, empower the managers to overcome challenges, develop key competencies, and excel in their roles.
• Work closely with Sales Managers from both the Commercial and Consumer lines of business, as well as other partners within Fulton Bank. By aligning efforts and resources, collectively strive towards common goals and objectives, maximizing synergy and efficiency and achieving company growth goals.
• Spearhead recruitment efforts to attract and retain top talent, ensuring a diverse and skilled workforce. By identifying and nurturing the most qualified candidates, build teams that are primed for success.
• Work closely with the Consumer Operations Specialist to ensure that Financial Centers adhere to operational and security policies, procedures, and risk management protocols outlined by management. Maintain strict compliance to mitigate risks and safeguard operations.
• Serve as the escalation point for market issues that impact the business. Address challenges promptly and effectively. Leverage an ability to assess and resolve issues decisively to minimize disruptions and maintain business continuity.
• Participate in community activities to include non-profit Board and committee involvement.
• Champion company culture initiatives that reinforce a work environment of inclusion and belonging.

Bachelor 27s Degree or the equivalent experience. Specialty Business or equivalent. (Required)

7 or more years sales management experience. (Required)

7 or more years retail banking, financial services, or sales experience. (Required)

• Strong decision making and critical thinking skills (Required)
• Strong Leadership skills (Required)
• Excellent communication skills (Required)
• Collaboration (Required)
• Strong ability to motivate a sales team, set expectations and drive accountability (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or…