Customer Relations Representative - State Farm Agent Team Member

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Mike Sawyer State Farm Agency invites a Customer Relations Representative to deliver outstanding service to existing clients while identifying ways to strengthen coverage through additional insurance products.

This licensed role requires both Property & Casualty and Life & Health licenses. If you are not yet licensed, you must be willing to obtain both—our agency provides full support and paid training.

As a Customer Relations Representative, you’ll be a trusted point of contact for many of our clients. You’ll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, you’ll engage in in‑book sales conversations—helping clients understand coverage options that support their long‑term security and peace of mind.

• Provide Exceptional Service:
  Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy.
• Strengthen Customer Relationships:
  Conduct routine policy reviews to confirm clients have the right protection in place.
• Drive In‑Book Sales:
  Identify coverage gaps and present additional insurance options within existing customer accounts.
• Support Daily Agency Operations:
  Process updates, follow up on claims, and maintain accurate customer records.
• Collaborate as a Team:
  Work closely with colleagues to achieve retention, service, and growth goals.

• Strong communication, active listening, and problem‑solving abilities.
• A genuine desire to help others, paired with a proactive and sales‑minded approach.
• Excellent organization and attention to detail.
• Prior customer service, insurance, or sales experience preferred.
• Property & Casualty and Life & Health licenses, or willingness to obtain with agency support.

• Competitive base pay + bonus potential tied to retention and in‑book sales.
• Supportive, team‑oriented environment centered around client satisfaction.
• Clear opportunities for professional growth and advancement.
• The opportunity to help protect what matters most to customers—while building a fulfilling long‑term career.

If you’re someone who loves serving others, enjoys building relationships, and is excited by the opportunity to grow through sales, we’d love to hear from you.
Apply today to join the Mike Sawyer State Farm team.