Business Support Specialist

Description

Objective: The Business Support Specialist offers a broad spectrum of support services to customers and all departments within their assigned territory to ensure the smooth execution of daily business activities. The specialist works closely with various departments, providing the necessary tools, information, and support to facilitate decision‑making processes and improve overall productivity. This position is responsible for maintaining a high level of professionalism with internal and external customers and works to establish a positive rapport with others.

• Must work closely with the Inside Sales Representatives and Warehouse Managers to ensure customer delivery details are communicated and scheduled for delivery in a timely manner.
• Expert and point of reference in the navigation through ERP system to lookup orders, invoices, inventory, and allocations for customer service and warehouse departments.
• Primary point of contact for fielding inbound calls to our corporate headquarters.
• Will oversee proper reporting and submission of promotions available to BVS customers.
• Will assist with the order and invoicing for all customer portals.
• Create and maintain a training program related to customer operations. This will include, but is not limited to, various types of order entry, product reference, product demonstrations and invoicing. Will use this training program and be a resource for training for new hires –Warehouse Support, Inside Sales.
• Maintains company-wide customer records for the sale of restricted products. Must ensure all documents are properly received, stored and current.
• Must have a high-level understanding of products and services offered by BVS. Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries for customers, inside sales and warehouse staff.
• Will work closely with the Production Manager and Production Team Lead with all custom blend order entry, shipment details and invoicing.
• Ensures that appropriate actions are taken to resolve customer’s problems and concerns. Must also maintain proper records related to customer complaints and concerns.
• Must maintain the proper filing and storing of customer order records.
• Will assist the Warehouse Manager with receiving duties.
• Assists in maintaining backorders and ensures proper steps have been taken to limit customer backorders.
• Will assist management with inventory discrepancies. This is to ensure an efficient process for reaching a resolution.
• Performs other related duties as assigned.
• Act as backup for all territory customer service duties when needed.

• Excellent verbal and written communication skills including active listening.
• Excellent organizational, planning, and follow-up skills.
• Ability to demonstrate professionalism when interacting with customers, team members, and vendors.
• Must be able to handle multiple tasks and effectively work independently.
• Must have the ability to work collaboratively with others as part of the team.
• Service-oriented and able to resolve customer concerns.
• Willing to embrace an ever-changing environment.
• Demonstrated ability to develop and maintain positive rapport with customers, team members, and vendors.
• High level computer skills or knowledge of various computer systems with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

• High school diploma or equivalent.
• 2+ years customer service experience required; 3+ years preferred.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.