Operations Support Specialist, IT​/Tech

4 days ago Be among the first 25 applicants

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Operations Support Specialist to join our team. This position will report to our agency located in Ellsworth, ME. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team.

This is an in-office position.

• Coordinate onboarding of new employees, including system access setup, credential management, and user provisioning for producers and staff.
• Maintain and update agency contact lists to ensure accuracy and accessibility across departments and Branches.
• Provide support with password resets, system access issues, and related technology needs.
• Assist with operations and administrative tasks, including coordinating agency events, supporting internal communications, and managing marketing campaigns.
• Address and assist with accounting-related questions and discrepancies as needed.
• Review and optimize processes and workflows to ensure alignment with Hilb Group procedures and standards.
• Collaborate with PL, CL, and Producers to resolve operational or client-related issues promptly and effectively.
• Manage customer escalations, ensuring timely and satisfactory resolution.
• Train new hires on agency processes and procedures, or coordinate training with appropriate team members.
• Coordinate with IT for setup, troubleshooting, and system-related needs.

• High school or college degree
• Exceptional aptitude for customer service
• Must be Licensed
• Ability to thrive in a fast-paced environment.
• Upbeat attitude and strong written, verbal, and organizational skills.
• Excellent time management and problem-solving skills with strong attention to detail and ability to prioritize.

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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