Motor Vehicle Branch Office Manager - Ellsworth - Bureau of Motor Vehicles - Anticipated

Motor Vehicle Branch Office Manager
- Anticipated Vacancy

Secretary of State
- Bureau of Motor Vehicles

Public Services

Ellsworth, Maine

Monday – Friday

7330

24

$57,033.60 - $80,953.59 annually

October 22, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being.

Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Ellsworth branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A. The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service.

Leadership expectations include:
Making difficult decisions and addressing performance issues promptly. Holding staff accountable with fairness and respect. Demonstrating emotional intelligence and consistent follow-through. Maintaining a visible, engaged leadership presence. Coaching and developing both new and experienced staff.

Within the first 6-12 months, the Manager is expected to:
Lead the team through a system modernization with positive communication and support. Ensure smooth, compliant daily operations. Set and reinforce clear performance standards. Conduct regular staff meetings and one-on-ones. Support onboarding and training. Apply progressive discipline appropriately. Maintain accuracy, accountability, and a professional, customer-focused environment. This position requires strong, hands‑on leadership and daily in‑person supervision.

Customer Service Leadership:
Model, reinforce, and uphold high standards of courteous, accurate, and efficient service while ensuring teams consistently meet service expectations in a public‑facing regulatory environment. High‑Volume Operational Leadership:
Lead teams through high‑demands workloads while maintaining professionalism, accuracy, and responsiveness statewide. Collaborative Team Leadership:
Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture. Professional Judgment & Attention to Detail:
Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy, consistency, and compliance. Clear & Strategic Communication:
Communicate complex rules, policies, and changes clearly to staff, leadership, municipalities, and the public. Problem‑Solving & Risk Awareness:
Identify issues, assess risk, and implement practical, solution‑focused responses while supporting staff through challenges. Adaptability & Change Leadership:
Lead teams through evolving policies, procedures, technologies, and modernization initiatives while maintaining clarity, morale, and…