Assistant Manager

Who We Are:

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. In our clubs, that comes to life every day through the welcoming experience we create for our members and the way our team members support one another.

Breaking Boundaries Together is how we bring our employee experience to life. It means creating a workplace where people can be themselves, feel supported, continue to grow and achieve more together than they could alone.

Guided by our PLANET Principles, we put people first, lead with excellence, act with authenticity and integrity, embrace change and thrive together. When you join Planet Fitness, you become part of a welcoming, energetic team that has fun, supports one another and takes pride in creating an environment where everyone feels like they belong.

What You Bring:

Creating a great member experience starts with our team members! You bring a positive attitude, a genuine desire to help others and a commitment to creating a welcoming, Judgement Free™ experience for everyone who walks through our doors. You enjoy working as part of a team, supporting others and helping create an environment where both members and team members can thrive.

For our Assistant Manager role, you:

• Bring a positive and upbeat attitude
• Have a passion for delivering an exceptional experience to members, guests and fellow team members
• Are a team player who is punctual, reliable and dependable
• Approach interactions with diplomacy, empathy and a genuine desire to help others
• Are comfortable guiding and supporting team members to accomplish goals and complete tasks
• Act with integrity, treat others with respect and lead by example
• Communicate effectively and take the time to listen and understand others
• Learn quickly and apply knowledge gained through online and hands‑on training
• Enjoy coaching and helping others succeed
• Are comfortable navigating and resolving conflict

About the Assistant Manager Role:

The Assistant Manager is a full‑time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience! You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so.

These responsibilities include:

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail products.
• Track KPI to identify areas of strengths and opportunities, game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Daily responsibilities for the Assistant Manager also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and…