Client Representative

Whole Team Innovations is hiring a professional and personable Client Representative to join our growing team in Chicago, IL. This full-time, on-site role is focused on supporting local business clientele, account communication, client services, and relationship management
.

No previous client-facing experience is required. We provide hands-on training, ongoing coaching, and support to help new team members learn our services, understand client needs, and build strong professional communication skills.

As a Client Representative, you will work directly with local businesses throughout the Downers Grove and greater Chicago area. You will assist with client questions, service information, account support, follow-up communication, and ongoing relationship management.

• Communicate directly with local business clients in a professional and helpful manner
• Build and maintain positive relationships with new and existing accounts
• Learn about each client's needs, priorities, and service requirements
• Provide clear information regarding available services and account options
• Assist with client onboarding, account updates, and general support
• Respond to client questions and help coordinate appropriate next steps
• Maintain consistent follow-up with business clients
• Keep accurate and organized records of client interactions and account activity
• Stay informed on client programs, service updates, and internal procedures
• Communicate client feedback and account needs to the appropriate team members
• Support local business outreach and community relationship-building efforts
• Work collaboratively with the team to provide a positive and professional client experience

• Must be at least 18 years old
• Available to work full-time and on-site in Chicago, IL
• Strong communication and interpersonal skills
• Professional, dependable, and organized
• Comfortable communicating with business professionals face-to-face
• Strong attention to detail and follow-through
• Positive and team-oriented attitude
• Ability to manage multiple client needs while staying organized
• Willingness to learn and receive coaching
• Previous experience in customer service, client relations, hospitality, account support, administration, or another professional client-facing role is helpful but not required

• Weekly pay
• Hands-on training and ongoing coaching
• Paid time off
• Employee discounts
• Professional development and mentorship
• Opportunities for advancement
• Team recognition and incentive programs
• Supportive, collaborative work environment
• Optional travel and networking opportunities
• Hands-on experience working with local businesses and professional accounts

This opportunity is ideal for individuals interested in building experience in client relations, account support, business communication, customer service, and professional relationship management
.